Motor Claims Advisor

2 weeks ago


Central Singapore Sime Darby Full time

Company:
Performance Motors Limited

  • Study vehicle repair history and ensure Workshop Manager and Senior Motor Claim Advisor are informed of any unusual or repeated complaint.
  • Write out, inaccordance with the individual vehicle diagnosis, individual work orders with the job item numbers, job specification and flat rate specifications.
  • Confirm with customer that our records of their personal particulars are correct. Update history file and GDMS if there is a change.
  • Conduct Vehicle Reception Check with reception checklist in the presence of customer for all cars brought in for body and paintwork repairs.
  • Advise customers of the best method to pursue their insurance claims from a few insurance claims option available.
  • Negotiate with surveyor / insurance companies to get the best labour charge.
  • Promote the sale of workshop capacity by offering special services.
  • Promote the sale of parts and accessories.
  • Verify job contents and check vehicle exterior body for dents, scratches in the presence of customer.
  • Prepare accurate accident repair estimate and provide supplementary estimate necessary.
  • Advise estimated repair cost for work to be done, ask for authorisation budget on additional job.
  • Obtain customer signature on work order and advise them on the accepted mode of payment (cash / credit card).
  • Add jobs with customer's approval or within customer agreed budget; key add jobs into GDMS and inform workshop foreman / workshop planner accordingly.
  • Communicate with workshop foreman on the repair status, observe promised deadline.
  • Conduct final check on vehicle cleanliness, verify job completion after end control.
  • Inform customer that the vehicle is ready for collection, the repair cost and collection time.
  • Decide appropriate goodwill decision for request that falls under the normal frame work.
  • Refer to Workshop Manager and or Senior Motor Claim Advisor for assistance if help is required addressing the customer needs.
  • Personalise vehicle delivery after repair to the customer including explaining the repair invoice to customer; inform the customer of any outstanding matter, for instance jobs required to be done on next visit or parts on order if any.
  • Maintain the Body and Paint reception area neat and tidy.

Requirements:

  • Diploma in Mechanical Engineering, Automotive Engineering or Business Administration
  • At least 35yrs of working experience as motor claims advisor
  • Experience in motor trade in Body and Paint dept

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