Claims Admin Officer

2 weeks ago


Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time
Our Client (Automotive Agent) is looking for a Motor Claims Advisor to join their team.

Position:
Insurance Claims Executive (Automotive)


Salary:
$2,400 - $3,200 + OT + Incentives

Location:
West

Working Hours / Days: 8.00am - 6.30pm (Mon - Fri) / 8.00am pm (Alt Sat Off)

Responsibilities:

  • Coordinate with Claims Advisors on information and documents to support claims negotiation and settlement
  • Coordinate with Customer Service Coordinators to ensure accurate and timely submission of Letter of Demand (LODs)
  • Negotiate with insurers on claims offers on behalf of customers (uninsured losses claims, loss of use/rental, etc.)
  • Gather, analyse and present evidence/information on complex claims cases to support in getting customers a fair deal on liability judgements and claims offers
  • Provide accurate and timely advices on claims offers and updates on status to Claims Advisors and customers
  • Ensure timely closure of claims and escalate cases to direct manager on overdue / low insurers' offers
  • Submit Refund forms for claims due to customers and/or companies upon receiving insurers' payment confirmation
  • Provide timely updates and details of insurers' claims payments to customers and/or companies.
  • Ensure related reports are updated whenever there is a change in case status
  • Ensure all claims document/information are organised and updated to ensure easy visibility/tracking and retrievable:
  • Sort and place physical files/documents based on category and status of each claim at designated area
  • Update related reports/records for ontime tracking of status.
  • Submit closed cases to CSCs for secured storage. Assist in such filing where
- required

  • Carry out claims processes diligently to achieve company's KPIs (Claims Settlement, Accounts Receivables, etc.)
  • Actively initiate/participate to improve such processes when required
  • Support in updating or provision of such report(s) on bimonthly basis or other period specified by management

Requirements:

  • At least 2 years of working experience handling Motor Insurance
  • Minimum GCE 'O' Levels
  • Independent individual who is able to multitask in a fastpaced environment
  • Meticulous, committed and a strong team player.
Lionel Wang

Dynamic Human Capital Pte Ltd

Registration Number:

R
EA License: 12C6253

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