Claims Executive

2 weeks ago


Singapore WTW Full time
Claims Executive - Health & Benefits

  • Singapore, SG
October 30, 2023

The Role

  • Ensure all insurance claims are settled within the expected turnaround time
  • Scanning of claims documents to GDC (Group Delivery Center) folder for naming within the expected turnaround time
  • Printing of cover letters and send out along claims documents within expected turnaround time
  • Ensure claims documents are delivered on time
  • Perform technical review all outgoing claims letter to clients
  • Lend support & guidance to Consultants & GDC
  • Perform investigation and assessment of the claims before making appeals to Insurers
  • Work closely and share claims knowledge/experiences with SG colleagues
  • Monitor and track on outstanding claims on weekly basis
  • Work with GDC to close off all queries and expedite insurance claims queries
  • Work with GDC flex team if required on checking of reports
  • Adhere to compliance requirements and guidelines (ensure zero data breach)
  • To review and provide claims report to clients (if applicable)
  • Attend client call/meeting (E.g. claims enquiries, etc.)
  • Any other admin, claims or ad hoc matters

Governance, Compliance and Control

  • Act with integrity in carrying out duties and responsibilities
  • Act with due care and diligence
  • Ensure observation of proper standards of market conduct
  • Ensure data quality and accuracy when delivery clients' work

The Requirements

  • Minimum of 23 years' experience in a Health & Benefits insurance or consulting or brokerage role
  • Full GCE 'A' Level certificate, International Baccalaureate diploma, local polytechnic diploma or higher academic qualification
  • Holds BCP, PGI, ComGI and HI
  • Excellent ability to communicate effectively with a strong focus on customer service
  • Good oral and written communication skills
  • Technical proficiency in Singaporean employee benefits
  • Broad understanding of compliance issues related to local legislation
  • Proficiency in Microsoft Office (especially Excel);
  • Proficiency in English language
**Equal Opportunity Employer
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