![DYNAMIC HUMAN CAPITAL PTE. LTD.](https://logo.fastjobs.sg/companylogo/65/99/01/00/19965_logo.jpg?1=1&t=1625844608)
Car Claims Admin Officer- Lw
2 weeks ago
Position:
Car Claims Admin Officer
Salary:
$2,500 - $3,000 + OT
Location:
West
Working Hours / Days: 8.30am - 5.30pm (Mon - Fri) / 8.30am pm (Alt Sat Off)
Responsibilities:
- Coordinate with Claims Advisors on information and documents to support claims negotiation and settlement
- Coordinate with Customer Service Coordinators to ensure accurate and timely submission of Letter of Demand (LODs)
- Negotiate with insurers on claims offers on behalf of customers (uninsured losses claims, loss of use / rental, etc.)
- Gather, analyse and present evidence/information on complex claims cases to support in getting customers a fair deal on liability judgements and claims offers
- Provide accurate and timely advices on claims offers and updates on status to Claims Advisors and customers
- Ensure timely closure of claims and escalate cases to direct manager on overdue / low insurers' offers
- Submit Refund forms for claims due to customers and/or companies upon receiving insurers' payment confirmation
- Provide timely updates and details of insurers' claims payments to customers and / or companies. Ensure related reports are updated whenever there is a change in case status
- Ensure all claims document / information are organised and updated to ensure easy visibility / tracking and retrievable
- Sort and place physical files / documents based on category and status of each claim at designated area
- Update related reports / records for ontime tracking of status
- Submit closed cases to CSCs for secured storage. Assist in such filing where required
- Carry out claims processes diligently to achieve company's KPIs (Claims Settlement, Accounts Receivables, etc.)
- Actively initiate / participate to improve such processes when required
- Support in updating or provision of such report(s) on bimonthly basis or other period specified by management
Requirements:
- At least 2 years of working experience in handling Motor Insurance
- Minimum GCE "O" and above
- Able to multitask in a fastpaced environment
- Independent individual and also a strong team player with initiative
- Meticulous and committed
Dynamic Human Capital Pte Ltd
Registration Number:
R
EA License: 12C6253
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