Claims Specialist/ Senior Claims Specialist

2 weeks ago


Singapore Allianz Full time
Claims Specialist/ Senior Claims Specialist

Entity:
Allianz Insurance Singapore


Key Responsibilities

  • Assess, evaluate and negotiate all Motor claims assigned and achieve settlement in a timely manner within the designated authority limit
  • Handling of claim recoveries
  • Liaison with service providers such as surveyors, investigators, lawyers, doctors and/or other relevant parties on claims matters
  • Understand Allianz Claims Management strategies and to ensure proper claim settlements in accordance with policy conditions and company guidelines
  • Meeting service standards and abiding by claims protocols
  • Assist, discuss and escalate complex or large claims for review and/or decision to Manage / HoD or Management
  • Attend to issues relating Motor claim enquiries and complaints/feedback from customers, business relationship managers and intermediaries etc
  • Assist Manager / HoD in statistical reports, operational reports and recommendations on claims remedial steps (where applicable) on regular basis to Management
  • Work with fellow Claims Specialist / Managers on ongoing claims review and continuous improvement of claims operating procedures and standards
  • Support Projects and Initiatives on claims including but not limited to Marketing, Process, Product, System Setup and Enhancement for all Motor products
  • Work closely with IT Master platform teams to further enhance the claims process and system functionalities of the core platform to move towards organizations' STP and NPS targets as a claims team
  • Any other duties as and when deemed necessary

Qualifications

  • Degree or diploma in any field
  • 3 to 5 Years of Motor Claims Experience
  • Motor claims handling, particularly in Private vehicles, Commercial Vehicles and Fleet
  • Meticulous, analytical, problem solving and organized
  • Openminded, proactive, receptive to new ideas and cope well with changes and pressure
  • Effective communication, negotiation, customer service techniques/skills and interpersonal skills to be capable of dealing with all levels of clients, intermediaries, and external parties
  • Good spoken and written communication skills in both English & Chinese
  • Team Player who is willing to work in a dynamic environment and willing to help others
  • Experience in other lines such as Personal Accident, Home and Fire; experience in managing commercial products such as Property and Casualty, Engineering and WICA claims will have an advantage
Job ID 37490

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