Advisor - Customer Service

2 months ago


Singapore Cycle & Carriage Industries Pte. Limited Full time

Job Description:

  • Attend to customers' requests for bookings, enquiries and complaints through various channels, in a timely manner
  • Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
  • Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
  • Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
  • Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
  • Capture customers' feedback on the service levels, and present findings for Management's review
  • Assist the Customer Service Manager in evaluating and improving the current practices and processes

Requirements:

  • GCE O' Levels / NITEC in Automotive Technology
  • At least 2 years of customer service experience preferrably in the automotive industry
  • Strong inclination to achieve customer satisfaction through delivering excellent service
  • Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues

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