Service Advisor

4 weeks ago


Singapore Capella Auto Pte. Ltd. Full time

Authorised Distributor of Alfa Romeo and Jeep looking for Customer Service Advisors

Key responsibilities include, however not limited, to the following:

. Administer all documentation pertaining to creating new Job card, repair quotation and vehicle history files.

. Walk around the car with customer to check if there are any scratches/ dents before handing over vehicle to workshop and to customers.

. Organize Pre-delivery vehicle between workshop, contractor, and sales.

. Assist customers in checking-in and out of their vehicles from the workshop.

. Attend to phone calls, emails, and drive-ins to address any customer concern.

. Determine if technical solution can be resolved over the phone escalate immediately to Foreman/Service Manager to provide immediate attention.

. Able to perform troubleshooting of basic faults and problems of vehicles.

. Conduct transactions with system walk customer through correction(s) and provide summary.

. Effectively communicate estimated completion time, regular updates and follow through on each customer vehicle.

. Follow-up and ensure overall customer satisfaction with the work performed.

. Effectively handle multiple priorities, organise workload, meet deadlines and perform detailed daily record keeping and reporting.

. Recommend suitable packages and/or add-ons for customers.

. Handle accident claims, quotation and communicate with insurance company.

. Any other ad hoc duties assigned.

Requirements:

. Candidate Must possess Valid Singapore Driving licence Class 3/3A

. Candidates without Automotive background but experience as Customer Service can apply.

. Brand Training will be provided.

. Technical experience will be an added advantage.

We regret that only shortlisted candidates would be notified.


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