Workshop Service Advisor

2 weeks ago


Singapore AUTOMOBILE ASSOCIATION OF SINGAPORE Full time
Roles & Responsibilities

Responsibilities:

  • Customer Assistance: Greeting customers, listening to their vehicle concerns, and understanding their service requirements. Provide excellent customer service throughout the entire service process.
  • Service Recommendations: Coordinate with workshop technicians on the inspection of vehicles, discuss findings with customers, and recommending necessary repairs or maintenance based on vehicle's condition.
  • Cost Estimates: Preparing quotations for repairs, including parts, labour, and any additional services required.
  • Appointment Scheduling: Coordinating and scheduling service appointments to ensure an organized workflow and maximising efficiency at workshop.
  • Communication: Keeping customers informed about the status of their vehicles, updating them on any delays or changes in the service timeline, and obtaining approval for additional repairs, if needed.
  • Technical Consultation: Providing basic technical information to customers about their vehicle's condition, explaining repairs in non-technical terms, and addressing any questions or concerns.
  • Upselling: Suggesting additional services or maintenance that may be beneficial to the customer's vehicle and introduction of periodic promotion campaigns.
  • Customer Satisfaction: Ensuring customer satisfaction by addressing any issues or complaints promptly and professionally.
  • Record Keeping: Maintaining accurate service records, customer information, and other relevant data in the service database.
  • Other ad-hoc duties as assigned.


Requirements:

  • Minimum GCE “N” level or Nitec in Automotive Trade
  • Preferably 1 year of experience as Service Advisor in automotive industry
  • Good oral and written communication skills
  • Team player with initiative and a positive attitude towards learning
  • Possess a pleasing personality and be able to attend to customers courteously

Tell employers what skills you have

Management Skills
Upselling
Control Valves
Housekeeping
Interpersonal Skills
Customer Information
Estimates
Vehicles
Automotive Industry
Customer Satisfaction
Team Player
Customer Service
Scheduling
Appointment Scheduling
People Management

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