Mandarin Speaking Customer Service Advisor
1 week ago
Could you help rebuild the LEGO© Eiffel Tower Or put the finishing touches on a brick-built Van Gogh
If you can keep cool when LEGO© minifigures are losing their heads, then why not join our team
If you think you can solve these problems and lots more, then come and join the LEGO customer service team. We're looking for energized and empathetic people who speak both Mandarin and English fluently to join our growing team of advisors in Singapore
No relocation assistance is offered for this position, a working visa will be sponsored if required (subjected to MOM approval).
About the role
Our Consumer and Shopper Engagement Team handles over three million queries across five global contact centres from LEGO fans every year and we respond to consumers in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day totally different.
Core Responsibilities
- Respond to customers in Business level Mandarin/ Traditional Chinese and English (both spoken and written).
- Engage with our customers across our various channels including phone, email, and live chat.
- Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them.
- Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
- Cover a variety of shifts and weekends to ensure we offer best-in-class service.
- Represent the LEGO brand through our unique tone of voice.
- Prioritize and multitask to meet our customers' expectations.
Play your part in our team succeeding
The LEGO Group is a more than 90 years old family-owned company who is true to our values of inspiring and developing kids.
Our Consumer and Shopper Engagement Advisors are motivated, multi-lingual, natural engagers with a positive attitude that is maintained even under pressure. We strive for employees to have a great work-life balance because it is important to have a satisfying career in addition to a happy private life. This position also gives Advisors the ability to be the voice of the consumer and deliver feedback to our internal stakeholders.
Do you have what it takes
- Previous experience working in a customer facing role is a plus
- Proficiency using a computer, ability to quickly learn how to use different software
- Excellent people skills and emotional intelligence
- Attention to detail and ability to multitask and to prioritize
- Resilient mindset and ability to work in a fast-paced environment
- Highly proficient in both written and verbal in Business level Mandarin/ Traditional Chinese and English to communicate effectively with our consumers in the Taiwan market.
-
Cantonese Speaking Customer Service Advisor
1 week ago
Singapore Lego Singapore Pte. Ltd. Full timeCould you help rebuild the LEGO© Eiffel Tower Or put the finishing touches on a brick-built Van GoghIf you can keep cool when LEGO© minifigures are losing their heads, then why not join our teamIf you think you can solve these problems and lots more, then come and join the LEGO customer service team. We're looking for energized and empathetic people who...
-
Korean Speaking Customer Service Advisor
1 week ago
Singapore Lego Singapore Pte. Ltd. Full timeCould you help rebuild the LEGO© Eiffel Tower Or put the finishing touches on a brick-built Van GoghIf you can keep cool when LEGO© minifigures are losing their heads, then why not join our teamIf you think you can solve these problems and lots more, then come and join the LEGO customer service team. We're looking for energized and empathetic people who...
-
Malay Speaking Customer Service Advisor
1 week ago
Singapore Lego Singapore Pte. Ltd. Full timeCould you help rebuild the LEGO© Eiffel Tower Or put the finishing touches on a brick-built Van GoghIf you can keep cool when LEGO© minifigures are losing their heads, then why not join our teamIf you think you can solve these problems and lots more, then come and join the LEGO customer service team. We're looking for energized and empathetic people who...
-
Japanese Speaking Customer Service Advisor
1 week ago
Singapore Lego Singapore Pte. Ltd. Full timeCould you help rebuild the LEGO© Eiffel Tower Or put the finishing touches on a brick-built Van GoghIf you can keep cool when LEGO© minifigures are losing their heads, then why not join our teamIf you think you can solve these problems and lots more, then come and join the LEGO customer service team. We're looking for energized and empathetic people who...
-
Malay Speaking Customer Service Advisor
Found in: Talent SG 2A C2 - 5 days ago
Singapore LEGO SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesCould you help rebuild the LEGO© Eiffel Tower? Or put the finishing touches on a brick-built Van Gogh? If you can keep cool when LEGO© minifigures are losing their heads, then why not join our team?If you think you can solve these problems and lots more, then come and join the LEGO customer service team. We’re looking for...
-
Japanese Speaking Customer Service Advisor
Found in: Talent SG 2A C2 - 5 days ago
Singapore LEGO SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesCould you help rebuild the LEGO© Eiffel Tower? Or put the finishing touches on a brick-built Van Gogh? If you can keep cool when LEGO© minifigures are losing their heads, then why not join our team?If you think you can solve these problems and lots more, then come and join the LEGO customer service team. We’re looking for...
-
Korean Speaking Customer Service Advisor
Found in: Talent SG 2A C2 - 3 days ago
Singapore LEGO SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesCould you help rebuild the LEGO© Eiffel Tower? Or put the finishing touches on a brick-built Van Gogh? If you can keep cool when LEGO© minifigures are losing their heads, then why not join our team?If you think you can solve these problems and lots more, then come and join the LEGO customer service team. We’re looking for...
-
Funeral Advisor
1 week ago
Singapore Singapore Casket Company (private) Limited Full timeSingaporeans OnlyAWS + Incentives Bonus14 Days LeaveInsuranceMedical + Dental Gross Pay inclusive of Monthly Incentives and depending on experienceResponsibilities:Attend to call-in or walk-in customer on their enquires on funeral arrangements, products, services and follow-ups.Able to explain religious rituals and rites for different dialects.Able to work...
-
Safety Specialist
1 week ago
Singapore Salt Talent Search Pte. Ltd. Full timeSALT Talent is hiring Safety Specialist for an Information Technology client for 12-months & extendable contract role.Requirement:Focused on understanding and ramping up on core work, by establishing and maintaining rapport with community members, other team members and key stakeholdersRecognize case type/severity while de-escalating crisis and managing...
-
Customer Service Cum Admin
2 weeks ago
Singapore Avant Logistic Service Pte. Ltd. Full timeJob Responsibilities: - Communicate with external stakeholders for delivery orders - Call customers to arrange for the delivery of goods - Receive callbacks from customers and deal with any customer queries - Check on status of parcels using internal operation backend system - Handle payment from suppliers and vendors - Manage any payment issues with...
-
Customer Service Cum Admin
2 weeks ago
Singapore Avant E-commerce Service Pte. Ltd. Full timeJob Responsibilities: - Communicate with external stakeholders for delivery orders - Call customers to arrange for the delivery of goods - Receive callbacks from customers and deal with any customer queries - Check on status of parcels using internal operation backend system - Handle payment from suppliers and vendors - Manage any payment issues with...
-
Customer Advisor
1 week ago
Singapore Ermenegildo Zegna Far-east Pte Ltd Full timeWhy Join UsThe Ermenegildo Zegna Group is one of Italy's most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the...
-
Customer Service Specialist
1 week ago
Singapore Ebc Technology Singapore Pte. Ltd. Full timeDescriptionEBC Financial Group - a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in...
-
Summer Programme
Found in: beBee S SG - 2 weeks ago
Singapore Advisor Alliance Group Full timeJoin Advisors Alliance Group's Summer Program 2024! Are you:Undergraduate who has already committed to other internships but available for the last few weeks of summer breakNSF going to ORD soonPre-matriculation student We have an exciting opportunity tailored just for you! Advisors Alliance Group is thrilled to announce our accelerated 2 weeks Summer...
-
Customer Engineer, Google Cloud
Found in: Talent SG 2A C2 - 1 week ago
Singapore GOOGLE ASIA PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesPRODUCT AREAGoogle Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud...
-
Beauty & Personal care advisor
1 week ago
Singapore Empire Massage Health Center Full timeAs a Beauty Advisor, your key accountabilities will be to recommend and assist customers in selecting the ideal product suitable for their individual preferences and needs. You will also be expected to build and maintain good relationship with customers to ensure customer retention.Responsibilities: -. Attend to customer request and enquiries on skin-care or...
-
Customer Engineer, Google Cloud
1 week ago
Singapore Google Asia Pacific Pte. Ltd. Full timePRODUCT AREAGoogle Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to...
-
Customer Services officer
1 week ago
Singapore Buddha Tooth Relic Temple (singapore) Full timeJob Responsibilities:Respond to customer enquiries through emails / over the phone / online system / over the counterRecord customer request in customers' accountsTelemarket our product and services to current and new customersUpdate job knowledge by participating in various training opportunitiesJob Requirements:Speak Good English & MandarinPreferably 1...
-
Customer Care Executive
1 week ago
Singapore Edugrove Mandarin Enrichment Centre Pte. Ltd. Full timeMultiple work locations at Pasir Ris, Tampines, Katong, Ang Mo Kio, Woodleigh, Seng Kang and Choa Chu KangJob HighlightsWe offer attractive salary and incentivesWe provide opportunities for career advancementWe provide healthcare and medical benefitsJob DescriptionIf you have a warm personality, value good customer service, eloquent in English, and are...
-
Customer Care Officer
1 week ago
Singapore Edugrove Mandarin Enrichment Centre Pte. Ltd. Full timeWork location at Katong.Job HighlightsWe offer attractive salary and incentivesWe provide opportunities for career advancementWe provide healthcare and medical benefitsJob DescriptionIf you have a warm personality, value good customer service, eloquent in English, and are willing to learn and grow with the company, then you are most welcome to be part of our...