Customer Care Officer

3 weeks ago


Singapore Edugrove Mandarin Enrichment Centre Pte. Ltd. Full time
Work location at Katong.Job Highlights
  • We offer attractive salary and incentives
  • We provide opportunities for career advancement
  • We provide healthcare and medical benefits
Job Description

If you have a warm personality, value good customer service, eloquent in English, and are willing to learn and grow with the company, then you are most welcome to be part of our fun-loving and dynamic team

Responsibilities

  • Attend to walk-in customers and incoming phone/email enquiries
  • Provide professional course consultation and excellent customer service to prospective customers
  • Work closely with the Operations Manager in placements and scheduling of classes
  • Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
  • Process class registrations and payments
  • Correspond with existing customers through phone, text messages, emails and letters
  • Coordinate with external vendors and suppliers
  • Perform a variety of administrative duties in support of the day-to-day operations
  • Ensure the safety and appropriate behaviour of students at the centre
  • Tidy and prepare the classrooms before lessons

Requirements

  • Fluent in English and Mandarin, to handle English and Mandarin speaking customers
  • Confident and tactful in handling customer's needs
  • Passionate in providing excellent customer service
  • Possess good communication skills
  • Must love children and comfortable working around them
  • Possess a cheery and pleasant disposition
  • Meticulous and systematic with administrative procedures
  • Has a good eye for details
  • Excellent team player with a people-oriented personality
  • Proficient in Microsoft Word, Excel and other administrative applications
  • Applicants with experience working in tuition or enrichment centres have an added advantage
  • Work day: 5-day work week - 3 weekdays and 2 weekends or 4 weekdays and 1 weekend.

WHY JOIN US

  • We offer attractive salary that commensurate with work experience
  • We provide opportunities for career advancement within the company
  • We provide healthcare and medical benefits

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