Customer Care Officer

3 weeks ago


Singapore Eq Insurance Company Ltd. Full time
Responsibility
  • Manage Customer Care counter which include walk-in and answering of phone calls
  • Answer enquiries and prepare quotation for Direct distribution channel
  • Follow up on customers' enquiry received via automated service channel
  • Administer intermediaries training registration, attendance tracking and certification
  • Support annual Agents Renewal Exercise
  • Handle online payment transactions
  • Ad hoc duties as assigned
Requirement
  • GCE O' Levels and above
  • Possesses Certificate in General Insurance
  • At least 1 year related work experience in customer experience management
  • Good communication and interpersonal skills
  • Customer service oriented
  • Proficient in MS Word and Excel
  • A good team player


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