Customer Engineer, Google Cloud

3 weeks ago

Singapore Google Asia Pacific Pte. Ltd. Full time
PRODUCT AREA

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

As a Customer Engineer, you will work with the Sales team to introduce Google Cloud to customers. You will help prospective and existing customers and partners understand Google Cloud, develop creative cloud solutions and architectures to solve business issues, and problem-solve any potential technical roadblocks.

QualificationsJOB RESPONSIBILITIES
  • Guide customers and peers to solve difficult problems with innovative solutions, leveraging an excellent set of technical competences.
  • Manage the technical relationship with Google customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources.
  • Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop a strategy to resolve technical blockers.
  • Recommend migration strategies, enterprise architectures, migration tools, and cloud infrastructure required to implement a complete solution using best practices on Google Cloud.
  • Travel to customer sites, conferences, and other related events as needed.
MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
  • 4 years of experience working in IT strategy.
  • Experience planning infrastructure modernization as a technical consultant, technical pre-sales engineer, or enterprise architect.
  • Ability to communicate in Mandarin fluently to engage and support Mandarin-speaking customers to navigate industry standards.
PREFERRED QUALIFICATIONS
  • Master's degree in Computer Science or a related technical field.
  • Experience in networking (e.g., Linux, software-defined networking, network virtualization, open protocols, application acceleration and load balancing, Domain Name System (DNS), virtual private networks) and their application to PaaS and IaaS technologies.
  • Experience architecting and developing software or infrastructure for scalable and secure distributed systems.
  • Experience with containers and associated technologies including Docker, Kubernetes, Istio, Serverless, and Microservices.
  • Experience with application development concepts and technologies (e.g., CI/CD, Java, Python, Chef, Puppet, Ansible).

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