Application Support Analyst

2 weeks ago


Singapore Helius Technologies Pte. Ltd. Full time

Role: Application Support Analyst

Roles and Responsibilities

The candidate will assists senior team members with support the maintenance and update of an existing application.

. Support new enhancement go-live transition

. Support monitoring of compliance to security measures

. Solve routine problems that occur within applications

. Liaising with vendor and users on issues log and status

. Analyze application usage reports

. Monitor application performance, application logs

. Propose recommendations to improve application performance

. Document the application's technical architecture, issue resolutions and procedure

. Provide 24/7 primary application maintenance support

Requirements / Qualifications:

1. Candidate must possess at least a Bachelor's Degree or Professional Degree in Industrial and System Engineer/ Computer Science/Information Technology or equivalent.

2. At least 2-3 years of relevant hands-on experience in system operation support (Applicable for JG4)

3. Candidates should have strong analytical and able to work independently.

4. Proactive self-starter with an analytical and creative mind.

5. Result and customer oriented with multi-tasking capabilities.

6. ITIL v3/v4 certification and strong service-oriented experience / background

7. Knowledge and understanding of IT industry environment and business needs

The candidate is a keen learner, and able to apply structured, analytical thinking for functional and technical issues troubleshooting. The candidate is a strong team player, who communicates his/her ideas and gets along with others easily.

If you are keen to explore the above role, please send across your updated resume to [HIDDEN TEXT] and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373


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