Application Support Analyst

Found in: Talent SG 2A C2 - 1 week ago


Singapore D L RESOURCES PTE LTD Full time
Roles & Responsibilities

  • The Application Support Analyst (L1) is responsible to support application wellness in production
  • Investigate production issues, respond based on production defect severity SLAs and pass relevant details to L2/L3 team
  • Manage and respond to users on timely manner
  • Log incident ticket for production issues and user queries
  • Follow up on defect and incident closure and meet incident closure KPI
  • Make sure system availability as per respective agreed SLA
  • Ensure daily start of day (SOD) and end of day(EOD) execution for supported applications complete successfully
  • Provide support for annual Disaster Recovery (DR) exercise for supported applications
  • Provide support to System Engineers on server level patches / upgrade as and when applicable
  • Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor
  • Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration
  • Ensure application incident & task documentation is properly updated for each production release
  • Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
  • Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainfraim or unix shell or DB scripts etc
  • Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
  • Good to have understanding and experience of ITIL methodology [service operation]

Job Requirements:

  • Prior hand-on production support experience of OPEN Systems/AS4000
  • Good support knowledge in either one of the retail or wholesale payment or customer information systems
  • Willing to work in onsite shift-support model [24*7]
  • Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
  • Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation
  • Strong written, oral communication skills and able to manage user
  • Ability to easily adopt to any technology / environment
  • 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
  • Be able to work in fast pace and high-pressure working environment
  • Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Tell employers what skills you have

COBOL
Troubleshooting
Oracle
Scripting
Unix
RPG
Retail Banking
SQL
Problem Management
Application Support
Teamoriented
Banking
Authentication
ITIL
Java
Incident Management

  • Singapore Helius Technologies Pte. Ltd. Full time

    Role: Application Support AnalystRoles and ResponsibilitiesThe candidate will assists senior team members with support the maintenance and update of an existing application.. Support new enhancement go-live transition. Support monitoring of compliance to security measures. Solve routine problems that occur within applications. Liaising with vendor and users...

  • Application Support Analyst

    Found in: beBee jobs SG - 2 weeks ago


    Singapore GMP Full time

    Application Support Analyst ( Payment, Banking | Changi )Responsibilities Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System Support the Incident Manager in ensuring...

  • Application Support Analyst

    Found in: beBee jobs SG - 1 week ago


    Singapore Experis Full time

    Location: Changi Business Park Industry: Banking environment ResponsibilitiesResponsible for production system integrity and production system readiness of systems under the Digital Platform System team. Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems. Support the Incident...

  • Application Support Analyst

    Found in: Talent SG 2A C2 - 2 weeks ago


    Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesRole: Application Support AnalystRoles and ResponsibilitiesThe candidate will assists senior team members with support the maintenance and update of an existing application.· Support new enhancement go-live transition· Support monitoring of compliance to security measures· Solve routine problems that occur within...


  • Singapore D L Resources Pte Ltd Full time

    The Application Support Analyst (L1) is responsible to support application wellness in productionInvestigate production issues, respond based on production defect severity SLAs and pass relevant details to L2/L3 teamManage and respond to users on timely mannerLog incident ticket for production issues and user queriesFollow up on defect and incident closure...

  • Application Support Analyst

    Found in: beBee S SG - 3 weeks ago


    Singapore Experis Full time

    Location: Changi Business Park Industry: Banking environment ResponsibilitiesResponsible for production system integrity and production system readiness of systems under the Digital Platform System team. Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems. Support the Incident...

  • Support Analyst

    Found in: Talent SG 2A C2 - 2 weeks ago


    Singapore IKAS INTERNATIONAL (ASIA) PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking to speak to Software Support Analysts with experience in supporting or developing applications.Responsibilities Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications. Communication with end-users via phone, chat, email, and/or a support...

  • Support Analyst

    1 week ago


    Singapore Ikas International (asia) Pte. Ltd. Full time

    We are looking to speak to Software Support Analysts with experience in supporting or developing applications.Responsibilities Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.Communication with end-users via phone, chat, email, and/or a support ticketing.Analyze and manage...


  • Singapore Tangspac Consulting Pte Ltd Full time

    Banking client with large IT support team in Singapore is looking to hire IT Application / production support Analyst to provide global support for their mission critical banking systemsProviding Application support to a few mission critical applicationProvide level 2 support to requests from various areas of the business and investigate and troubleshoot...

  • Application support analyst

    Found in: Talent SG 2A C2 - 2 weeks ago


    Singapore TANGSPAC CONSULTING PTE LTD Full time

    Roles & ResponsibilitiesBanking client with large IT support team in Singapore is looking to hire IT Application / production support Analyst to provide global support for their mission critical banking systems Providing Application support to a few mission critical application Provide level 2 support to requests from various areas of the business and...

  • Application Analyst

    1 week ago


    Singapore Thomson Medical Pte. Ltd. Full time

    The Application Analyst will be part of the Digital and Information Technology team to implement, maintain and support IT systems in use at Thomson Medical Centre.The IT systems primarily include Electronic Medical Record System and other clinical related management systems.He/She will work closely with hospital and clinical business stakeholders to ensure...

  • Application Analyst

    Found in: Talent SG 2A C2 - 2 weeks ago


    Singapore THOMSON MEDICAL PTE. LTD. Full time

    Roles & ResponsibilitiesThe Application Analyst will be part of the Digital and Information Technology team to implement, maintain and support IT systems in use at Thomson Medical Centre.The IT systems primarily include Electronic Medical Record System and other clinical related management systems.He/She will work closely with hospital and clinical business...

  • Assistant Manager, Application Support Analyst

    Found in: beBee jobs SG - 2 weeks ago


    Singapore GMP Full time

    Assistant Manager, Application Support Analyst (Digitalisation & Wor kflow System, Banking | Changi)Responsibilities:Responsible to perform production support task for digital platform team. The system support scope consists of workflow / digitalization systems, automation and local application. Peripheral supporting systems of Customer Onboarding and...


  • Singapore Right Recruit Pte. Ltd. Full time

    JD Edwards Consultant/ Business & Systems Analyst/ Support Engineer/ IT Executive/ IT Applications Analyst/ System Administrator/ Database Administrator/ Marine/ ShipyardOur client is a global leader in Oil & Gas, Marine Offshore Engineering. Due to fast expansion, they are actively seeking for Application Support Engineer (JD Edwards).Job...


  • Singapore Matrix Process Automation Pte. Ltd. Full time

    Role and Responsibilities1. Provide on-going application support and be involved in various stages of the SDLC.2. Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems.3. Involvement in regular application maintenance activity such as capacity planning, application monitoring and prepare...

  • Application Support Analyst

    Found in: beBee S SG - 3 weeks ago


    Singapore GMP Full time

    Application Support Analyst ( Payment, Banking | Changi )Responsibilities Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System Support the Incident Manager in...

  • Application Support Engineer

    Found in: Talent SG 2A C2 - 2 weeks ago


    Singapore RIGHT RECRUIT PTE. LTD. Full time

    Roles & ResponsibilitiesJD Edwards Consultant/ Business & Systems Analyst/ Support Engineer/ IT Executive/ IT Applications Analyst/ System Administrator/ Database Administrator/ Marine/ ShipyardOur client is a global leader in Oil & Gas, Marine Offshore Engineering. Due to fast expansion, they are actively seeking for Application Support Engineer (JD...

  • Application Support Analyst

    Found in: Talent SG 2A C2 - 2 weeks ago


    Singapore BREADTALK GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesJob Details Liaison between IT and the business defining business requirements / IT demand and delivering technology to enable and meet business strategy Provide application production support to business units Participate in requirement analysis and definition Support applications using software development methodologies...


  • Singapore Gmp Recruitment Services (s) Pte Ltd Full time

    AVP, Application Support Analyst (Payment System, Permanent)ResponsibilitiesResponsible for production system integrity and production system readiness of systems under Payment System team for APAC regionProvide L2 support and troubleshooting for production incidents and critical system interface through Payment SystemSupport the Incident Manager in ensuring...

  • Application Support Analyst

    Found in: Talent SG 2A C2 - 1 week ago


    Singapore LYNEER CORP (SINGAPORE) PTE. LTD. Full time

    Roles & Responsibilities Minimum 5 years of experience The successful candidate will be expected to support application operations and project implementation. Experience in Java (SpringBoot/Maven). Experience in SQL and PSQL Oracle database. Possess learning and collaborative mindset. Strong analytical and problem solving skills. Skillsets (Goood to...