Support Analyst

3 weeks ago


Singapore Ikas International (asia) Pte. Ltd. Full time

We are looking to speak to Software Support Analysts with experience in supporting or developing applications.

Responsibilities

  • Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
  • Communication with end-users via phone, chat, email, and/or a support ticketing.
  • Analyze and manage incidents/problems/requests coming from users.
  • Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
  • Readressing the issue towards L3 application or infrastructure teams.
  • Supervise and monitor daily and monthly jobs.
  • Handle user request by working closely with project, infrastructure and production teams
  • Process and issue daily, weekly and monthly reporting on data and tickets
  • Able to work in shifting schedules (ASIA and EMEA)

Requirements

  • Possesses strong analytical, logical and problem solving skills
  • Technical background (basic/intermediate knowledge of databases, application servers and programming languages)
  • Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
  • Possesses strong written and verbal communication skills in English.
  • Strong perseverance, diligence towards attaining goals and effective time management
  • Self-motivated, flexible and an excellent team player
  • Understanding and respect of cultural diversity
  • Ability to multi-task and work independently with minimal supervision
  • Understand concepts of IT Production environment and deployment process
  • Experience working in the financial industry or a similarly regulated environment
  • Programing or scripting skills for automation purpose

iKas International (Asia) Pte Ltd

'Sanderson-iKas' is the brand name for iKas International (Asia) Pte Ltd

EA License No.: 16S8086

EA Reg Personnel No.: R21101138


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