Support Analyst

3 weeks ago

Singapore Crédit Agricole Corporate and Investment Bank Full time
Application Programmer

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world's 12th largest bank by total assets.

Our Singapore center ('ISAP' or 'Information Systems Asia Pacific') is the 2nd largest IT setup (after Paris Head Office)' for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:
- Envisioning and preparing the Bank's futures information systems

- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

- Providing premium In-house Banking applications,

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
About CMI

Capital Markets IT (CMI) is the IT department within the bank focused on solutions related to Capital Markets. CMI involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, Risk management systems (market risk, counterparty risk) algorithmic trading, data analytics and Regulatory measures. The use of advanced technologies like cloud and artificial intelligence is also becoming increasingly prevalent in CMI to enhance efficiency and decision-making processes.

Team & Position

Embark on a transformative career journey as an Application Support Analyst in our Capital Market Department Join a forward-thinking team committed to revolutionizing financial technology.You will be immersed in real life projects, shaping the future of capital markets software. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of an identified subject matter expert, as well as being in part of the various communities.

Main Responsibilities

Provide comprehensive technical support for capital market applications, ensuring uninterrupted operations and minimizing downtime.
Collaborate with business analysts, development teams to understand the requirements or troubleshoot, debug, and resolve application-related issues.
Design, develop and test code using a modern CI-CD pipeline.
Monitor and analyze system performance, promptly addressing any issues to maintain optimal functionality.
Implement proactive measures to enhance system reliability and performance.
Conduct regular system audits to identify vulnerabilities and implement security patches.
Respond to user queries and provide effective solutions to application-related problems.
Develop and maintain documentation for support processes, troubleshooting steps, and system configurations.
Collaborate with cross-functional teams to ensure seamless integration and alignment of applications with business objectives.
Participate in on-call rotations to provide 24/7 support for critical issues.
Stay updated on industry trends, emerging technologies, and regulatory changes relevant to capital markets.
Participate to proof of concept for new technology R&D
Contribute to continuous improvement, automation and development initiatives to elevate the efficiency of support activities.
maintain programmable code outlined in technical instructions and specifications for software applications.
Qualifications and Profile

Technical

Strong knowledge in UNIX platform and any relational DB and language ( SQL, Oracle, Sybase, BigData)
Proficiency in scripting languages (e.g., Python, Shell) for automation and monitoring.
Valuable exposure to Elastic Search, Grid computing, Grafana and Prometheus, Kibana, Control-M, KAFKA
AWS or GCP Cloud Certified
Any DevOps Pipeline tooling GIT, Maven/Graven/Nuget/ Ansible, Jenkins/TeamCIty, Docker/Kubernetes
Nice to have

Any Object-oriented language: Java, .Net
Domain-Driven design and Microservices: springboot
Any testing automation tools and frameworks (e.g., JUnit, TestNG, Selenium).
Functional

Demonstrate a broad understanding of Market Risk and FO Trade workflow, with a commendable grasp of financial products (Treasury, Fx, Credit, IRD)
Strong knowledge of financial instruments, market data feeds, and trading workflows.
Junior level (0 to 3 years) experience in supporting capital market applications and trading systems, ideally within the dynamic landscape of Market Risk/Front Office operations.
Other Professional Skills and Mindset

Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
Excellent problem-solving and analytical skills.
Ability to work under pressure.
Appetite to follow technology trend and participate to communities.
Eagerness to learn and adapt to new technologies.
Passion for sharing expertise and grow team members' skills.
Education Requirements

At least a Bachelor's degree in any of these faculties:

Computer Science
Information Technology
Programming & Systems Analysis
Science (Computer Studies)
Working Hours: Required to work on Paris and/or New York and/or Asia time zone*, i.e. 2pm to 11pm/4pm to 1am (summer season) or 3pm to 12am/ 5pm to 2am (winter season), or in accordance to the planned time schedule as required. If necessary, staff may also be required to start work earlier or to extend working hours.
Note - Staff may be required to be available for on-call support during non-business hours and/or on weekends. Allowance is claimable for such hours.

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