Support Analyst
4 weeks ago
We are looking to speak to Software Support Analysts with experience in supporting or developing applications.
Responsibilities
- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
- Communication with end-users via phone, chat, email, and/or a support ticketing.
- Analyze and manage incidents/problems/requests coming from users.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
- Readressing the issue towards L3 application or infrastructure teams.
- Supervise and monitor daily and monthly jobs.
- Handle user request by working closely with project, infrastructure and production teams
- Process and issue daily, weekly and monthly reporting on data and tickets
- Able to work in shifting schedules (ASIA and EMEA)
Requirements
- Possesses strong analytical, logical and problem solving skills
- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)
- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
- Possesses strong written and verbal communication skills in English.
- Strong perseverance, diligence towards attaining goals and effective time management
- Self-motivated, flexible and an excellent team player
- Understanding and respect of cultural diversity
- Ability to multi-task and work independently with minimal supervision
- Understand concepts of IT Production environment and deployment process
- Experience working in the financial industry or a similarly regulated environment
- Programing or scripting skills for automation purpose
iKas International (Asia) Pte Ltd
“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd
EA License No.: 16S8086
EA Reg Personnel No.: R21101138
Tell employers what skills you have
Git
Application supporting
Desktop Application Support
Application Support Services
Web Application Support
Ticketing
Cyber Security
Architectural
Critical Thinking
Application Servers
Scripting
Application Support and Enhancement
Application Support Management
Software support
Application Support
Time Management
Communication Skills
Software Design
Databases
Software Development
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