Application Support Analyst
Found in: Talent SG 2A C2 - 2 weeks ago
Role: Application Support Analyst
Roles and Responsibilities
The candidate will assists senior team members with support the maintenance and update of an existing application.
· Support new enhancement go-live transition
· Support monitoring of compliance to security measures
· Solve routine problems that occur within applications
· Liaising with vendor and users on issues log and status
· Analyze application usage reports
· Monitor application performance, application logs
· Propose recommendations to improve application performance
· Document the application’s technical architecture, issue resolutions and procedure
· Provide 24/7 primary application maintenance support
Requirements / Qualifications:
1. Candidate must possess at least a Bachelor's Degree or Professional Degree in Industrial and System Engineer/ Computer Science/Information Technology or equivalent.
2. At least 2-3 years of relevant hands-on experience in system operation support (Applicable for JG4)
3. Candidates should have strong analytical and able to work independently.
4. Proactive self-starter with an analytical and creative mind.
5. Result and customer oriented with multi-tasking capabilities.
6. ITIL v3/v4 certification and strong service-oriented experience / background
7. Knowledge and understanding of IT industry environment and business needs
The candidate is a keen learner, and able to apply structured, analytical thinking for functional and technical issues troubleshooting. The candidate is a strong team player, who communicates his/her ideas and gets along with others easily.
If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further.
EA Personnel Registration Number: R1112410
Singapore Employment Agency Licence No: 11C3373
Tell employers what skills you have
Troubleshooting
Oracle
Scripting
Unix
SQL
Compliance
Application Support
Windows
Technical Architecture
Customer Oriented
ITIL
Team Player
Java
Able To Work Independently
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