Telephone Operator

2 weeks ago


Singapore Shangri-la Hotel Limited Full time

Roles & Responsibilities

  • Familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates.
  • Maintains updated and relevant information to handle guests' inquiries
  • Ensures that the facilities of the Guest Service Centre are always in excellent working order, tidy and clean and that unauthorized persons do not enter the area.
  • Ensures prompt answering of all calls
  • Handles all guests' requests or inquiries promptly and in a professional and helpful manner.
  • Ensures all guest service requests are accurately and correctly recorded in accordance with the hotel's policies and procedures and co-ordinates with departments to ensure the timely execution of the requests.
  • Ensures that all requests for wake-up calls are fulfilled at the time requested.
  • Ensures that the emergency PA system, public area music system and paging systems are in perfect working order at all times.
  • Is totally familiar with the telephone/PABX back up procedures in the event that any equipment malfunctions in the Guest Service Centre.

Experience:

  • Minimum 1-2 years working experience in a supervisory or management Front Office position in a 200+ room, four/five star international hotel or in a supervisory/management position in a Call Centre or large, high traffic switchboard.
  • Front Office PMS experience

What's in it for you:

  • A fun and supportive work environment
  • Career progression with international work opportunities
  • Daily meals
  • Competitive remuneration, rewards & recognition
  • Transportation benefits
  • Flexible benefits

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