Telephone Operator

3 weeks ago


Singapore Wsh Experts Pte. Ltd. Full time

Responsibilities

  • Respond to general enquiries on licensing-related matters such as whether the caller needs to apply for a licence and the criteria, conditions for each licence and operating hours, modes of payment and counter operation hours
  • Provide customer service support for all licensing related enquiries
  • Assist callers in resolving any general difficulties faced in completing the online forms or usage of computerised systems provided by the Authority
  • Advise callers on how to modify the computer configuration to successfully e-file an application
  • Make outgoing calls in response to general enquiries on licence applications and status of applications
  • Direct calls with specific enquiries to the relevant officers.
  • Ensure that the hotline is always manned during working hours and
  • Always observe confidentiality for all calls and information received during the course of work.

Requirements

  • Possess at least three (3) GCE O' Level's certification or its equivalent
  • Have relevant experience working in an Operations Room (or other similar working environment) or in a call centre environment
  • Possess good interpersonal and oral communication skills and proficient (both written and verbal) in English Language and Mother Tongue Language and
  • Possess basic computer literacy skills in Microsoft Office applications

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