Telephone Operator
2 weeks ago
Organization Description
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Description
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Tell employers what skills you have
Upselling
Customer Service Oriented
Entertainment
Quality Assurance
Housekeeping
Customer Relationships
Property
Good Communication Skills
Customer Satisfaction
Directing
Hospitality
-
Telephone Operator
4 weeks ago
Singapore Direct Funeral Services Pte. Ltd. Full timeJob HighlightsCareer development opportunitiesAttractive salary that commensurate with experience and skillsJob DescriptionManage incoming calls, perform telephone screening.Take and pass on telephone messages promptlyAssist internal communication issuesHandle administrative and clerical workProvide administrative support to the Operations...
-
Telephone Operator
4 weeks ago
Singapore DIRECT FUNERAL SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesJob Highlights Career development opportunities Attractive salary that commensurate with experience and skillsJob Description Manage incoming calls, perform telephone screening. Take and pass on telephone messages promptly Assist internal communication issues Handle administrative and clerical work Provide administrative...
-
Telephone Operator
2 weeks ago
Singapore Holiday Inn Singapore Little India Full timeMain Responsibilities Includes -Process all incoming and outgoing calls accurately and courteouslyRecords and controls accurately wake up callsPages guests in co-operation with concerned departmentsAssists guests with international calls and directory queriesAttends to all guest queries and requests promptly, calls guests by name whenever possibleHandles...
-
Telephone Operator
3 weeks ago
Singapore Kim Yew Integrated Pte. Ltd. Full timeJob responsibilitiesCo-ordinate the servicing, repairs and monitoring of smooth operations of Fault Management Centre, location is west of SingaporeTo act and respond to faults / incidents / complains as per established SOPGenerating Fault ReportingSupport in other roles as may be instructed by facility supervisorRequirementsAt least three (3) O' level...
-
Telephone Operator
3 weeks ago
Singapore Hotel Royal Limited Full timeJOB RESPONSIBILITIESProvide efficient telephone services by answering calls promptly and in a courteous and helpful manner.Ensure that telephone courtesy and techniques are put into practice.Take note of daily events and new instructions.Assist guests and staff on general enquiries and connection of overseas calls.Furnish maximum information related to the...
-
Telephone Operator
2 days ago
Singapore HOLIDAY INN SINGAPORE LITTLE INDIA Full timeRoles & ResponsibilitiesMain Responsibilities Includes - Process all incoming and outgoing calls accurately and courteously Records and controls accurately wake up calls Pages guests in co-operation with concerned departments Assists guests with international calls and directory queries Attends to all guest queries and requests promptly, calls guests by...
-
Telephone Operator
1 week ago
Singapore LVND HOTELS PTE. LTD. Full timeRoles & Responsibilitiesibis Styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and have the opportunity for career progression.At least 1 year of experience in a similar capacity in the hospitality industry.Responsibilities Responsible for the daily operation and to ensure a consistently high...
-
Telephone Agent
1 week ago
Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full timeRoles & ResponsibilitiesAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or...
-
Telephone Operator
3 weeks ago
Singapore Parkroyal Pickering Hotel Pte. Ltd. Full timeResponsibilities:Able to answer calls and handle situations quickly and accurately with quality customer service levelEnsure guests receive the most cordial attention when they contact our hotlineAble to understand and handle guests' requests tactfully and smoothlyAssist with any basic requests such as invoicing, in-house restaurant enquiries, operating...
-
Telephone Operator
1 month ago
Singapore Shangri-la Hotel Limited Full timeRoles & ResponsibilitiesFamiliar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates.Maintains updated and relevant information to handle guests'...
-
Telephone Agent
4 weeks ago
Singapore The Ritz-carlton, Millenia Singapore Full timeAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check...
-
Telephone Operator
4 weeks ago
Singapore Hoi Hup Novena Pte. Ltd. Full timeOrganization DescriptionAt Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about...
-
Telephone Operator
7 days ago
Singapore Lvnd Hotels Pte. Ltd. Full timeibis Styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and have the opportunity for career progression.At least 1 year of experience in a similar capacity in the hospitality industry.ResponsibilitiesResponsible for the daily operation and to ensure a consistently high standard of guest...
-
Customer Service/ Telephone Operator
21 hours ago
Singapore KIM YEW INTEGRATED PTE. LTD. Full timeRoles & ResponsibilitiesJob responsibilities Co-ordinate the servicing, repairs and monitoring of smooth operations of Fault Management Centre, location is west of Singapore To act and respond to faults / incidents / complains as per established SOP Generating Fault Reporting Support in other roles as may be instructed by facility supervisorRequirements ...
-
Telephone Operator/Call Center
4 weeks ago
Singapore Thomson Medical Pte. Ltd. Full timeResponsibilityResponsible to handle all inbound and outbound calls.Job DescriptionTo deliver one-stop customer service via phone in a consistent and professional manner by embracing our core valuesLogging of service requests, complaints and enquiriesEnsure follow up and fulfill promises made to our customersEnsure all referrals are keyed in a timely manner...
-
Singapore EA RECRUITMENT PTE. LTD. Full timeRoles & Responsibilities Well Established Company Basic $2000 - $2500 + Allowances + Variable Bonus Excellent Welfare and Benefits + Career progression Working location: East Working days: Monday to Friday Working hours: 8:15am – 5:30pmJob Responsibilities: Installation/ configuration of PABX, cabling Troubleshooting fiber cable, cat6 cable and...
-
Operations Executive
2 weeks ago
Singapore Green Earth Tank Hub Pte. Ltd. Full timeResponsibilities:Build and maintain good rapport with customersAnswering the telephone/ emails and manage customer's inquiriesWork with other departments to fulfil client request, instructions and rectify issuesPlanning and Coordination with internal departments and customersEnsuring containers are collected and release as per daily planPrepare daily...
-
Operations Executive
3 weeks ago
Singapore New Life Community Services Full timeNew Life Community Services is a social service agency in Singapore. We are passionate about servicing the community and mentoring the next generation. We currently operate three childcare centres, three youth hubs, and three student care centres as well as conduct programmes for children, youths, and seniors.We are looking for individuals who are dedicated...
-
Operations Executive
2 weeks ago
Singapore GREEN EARTH TANK HUB PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Build and maintain good rapport with customers Answering the telephone/ emails and manage customer's inquiries Work with other departments to fulfil client request, instructions and rectify issues Planning and Coordination with internal departments and customers Ensuring containers are collected and release as...
-
Store Operations Associate
1 week ago
Singapore Pvh Singapore Private Limited Full timeThe role:This associate to provide operations support for the store team. The role will encompass client care, general operations on stock in/out and any extra support that the store team will need on a day-to-day basis. Through the passion for the brand and professionalism, the role will be responsible for effectively and efficiently supporting the store...