CRM Specialist

1 week ago


Singapore Hr Focus Full time

Our client is the leader in electronic resources and strives to provide excellent products & services for information products and library technologies in Singapore.

Working Location: Kaki Bukit (Techlink)

Working Hours: Mon-Fri 9am-6pm

Responsibilities:

  • Deliver virtual or onsite product training sessions to customers
  • Consult with customers on best practices for their organization's usage of the product
  • Responsible for performing customer needs and solution finding sessions
  • Identify needs for additional features and training that enhance customer
    success and retention
  • Speak with power users in the organization and identify opportunities for
    expansion of account usage
  • Provide customer feedback and/ or requirements to the Sales team
  • Stay up-to-date and be a subject matter expert on all new product features
    rollouts
  • Attend all sessions organized for products purposes
  • Participate in training/ mentoring new team members
  • Familiarity with SaaS product and ability to employ strategies in online
    environments

Requirements:

  • Min Diploma
  • Must be IT savvy and familiar with SaaS products (e.g. Salesforce, Google Workspace apps, Microsoft 365, HubSpot, Trello, Netflix, Zoom, Zendesk)
  • Min 4 years working experience in Customer Support role

To Apply:

Please attach your resume with the following information:

  • Reason for leaving last/ current employment
  • Last drawn salary
  • Expected salary
  • Notice period

(We regret that only shortlisted candidates will be notified)



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