Business Process Specialist

2 weeks ago


Singapore GMP Technologies Full time

Business Process Specialist (Permanent)

Responsibilities:

  • The principal accountabilities of the Customer Service Business Process Specialist are to ensure that projects for the further development and optimization of offer-to-cash processes in Supply Chain Management and the definition of standards (best practice, RACI, Standard Operating Procedures) in Customer Service are implemented.

  • Involve in close coordination and liaison across all functions and level, including managing a team of Master Data Coordinator(s)/Specialist(s).

  • To be independent and self-responsible for process-related introduction of new and further develop existing IT systems (digitization), e.g., through cost-benefit analyses

  • Creation and tracking of business cases for the projectDefinition and management of project teamsRisk managementCreation of updates for the steering committee and stakeholder managementActive change management

  • Implementation of solutions/tools in IT systems (e.g. S4/Hana, CRM, D365, Microsoft Office tools, etc.)

  • Continuous Improvements to identify process gaps through e.g., Six Sigma methodology (DMAIC) and implement improved changes

Requirements:

  • University Degree with At least 8-10 years in a Customer Service position managing full order-to-cash cycle

  • Forerunner in driving Continuous Improvement culture amongst Customer Serviceteam(s) to drive process efficiency and simplification

  • Experience working with different tools/systems e.g., ERP system, S4/Hana or SAP,CRM, IBP, Microsoft Office etc. is advantageous

  • Experience inProject Management

  • Strong exposure in process mapping and a 6 Sigma Green Belt Certification ispreferred

  • Experience in working with and developing PBI report is an added advantage

Additionalinfo:

  • Company industry: Specialty chemicals

  • Location: West

For more information, please visit to www.gmprecruit.comand search for Job Reference: 23727

To find out more about this opportunity, please contact Ai Linh at
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S)Pte Ltd | EA Licence: 09C3051| VO UYEN AI LINH| Registration No: R22109232



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