Business Process Consultant
3 weeks ago
You will be our go-to consultant for managing ServiceNow advisory and implementation
projects for our clients.
• Presales (30%):
o Assist in sales activities including customer demos, RFPs and other related initiatives
o Demonstrations of the product, both standard and customized based on need, to
prospective and existing customers
o Staying current on ServiceNow product developments/releases to a level required
for demo and POC/POV.
o Responsible for understanding business and technical problems addressed by the
products including business drivers and use cases etc
• Delivery (70%):
o Lead engagements as the Subject Matter Expert (SME) on ServiceNow Products/
Modules
o Lead business process definition, re-engineering, improvement and gap analysis of
current/to-be processes during workshops with key customer sponsors and stakeholders
o Developing required documentation such as workshop agenda, presentations, gap
analysis reports, process flow diagrams, roles/responsibilities
o Managing and communicating business requirements to the delivery team as a
bridge to ensure that the proposed solutions meet the customer's expectations
o Serve as a functional lead, provide guidance and deliver successful implementation
of the ServiceNow modules in partnership with other members of the project team
o Drive the customer roadmap discussions and decisions.
o Juggle multiple and complex projects and initiatives
o Providing training and mentoring to other members of the services team
Skill required to perform the duty:
• Overall 10+ year's consulting experience leading the definition and deployment of 'to be'
processes/solutions in client environments related to ServiceNow capability areas
• ServiceNow Certified Implementation Specialist (CIS) preferred
• Solid experience in requirements gathering, including experience in creating process
documentation
• Excellent communication skills (both written and verbal) with strong presentation and
facilitation skills required to lead workshops and customer meetings (proficiency in Visio,
Word and PowerPoint)
• Demonstrated ability to influence and consult (providing options with pros, cons and risks)
while providing thought leadership to sponsors/stakeholders in solving business process
and/or technical problems during project delivery
• Exposure to different tool sets such as HP Service Desk, IBM Maximo, BMC (good to have)
• Highly motivated individual who is eager to succeed and become part of a rapidly growing
company.
• Have interpersonal, decision making and excellent communication skills.
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