Customer Service Coordinator

7 days ago


Singapore Reeracoen Singapore Pte Ltd Full time
Overview
  • Salary

    3,000 SGD 4,500 SGD

  • Industry

    Logistic, Manufacturing(Other)

  • Job Description

    Our client is a global manufacturing company for personalized packaging services from design to delivery. This role of a Customer Service Coordinator assists a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.

    What you will be doing
    - Process transactions, including sales orders, returns, and cancellations using internal ERP software
    - Provide exceptional customer service by answering customer inquiries quickly and correctly
    - Create and provide order acknowledgements to customers
    - Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
    - Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
    - Collaborate with the Account Team to monitor and manage inventory
    - Approve and release sales orders for warehouse fulfilment and prepare shipping documents
    - Maintain a thorough understanding of designated accounts, including product knowledge to make effective suggestions to the Account Manager
    - Prepare various account-related reports for the Account Manager to review
    - Assist the Account Team with daily functions

Qualifications
  • Requirement

    What they are looking for

    - Possess a Diploma in any fields
    - At least 2 years of customer service experience in Shipping/ Logistics/ Freight Forwarding Service
    - Fluent in Korean (TOPIK 4) to liaise with Korean counterparts

    - experience in B2B or B2C is preferable
    - Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
    - Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho
    - Experience with report-generating software, such as Pentaho

  • English Level

    -

  • Other Language

    -

Additional Information
  • Benefit


    What they are offering
    - Variable Bonus (Depends on Company and Individual performance)
    - Annual Leave 14 days
    - Medical Benefit

  • Working Hour

    0900 1800

  • Holiday

    -

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