Sales and Customer Service Coordinator

3 weeks ago


Singapore 2b Printing Solutions Pte. Ltd. Full time

Why Join Us:

  • Opportunity to contribute to the growth of a thriving SME
  • Collaborative work environment with a supportive team
  • Competitive salary and benefits package

Key Responsibilities:

o Generate leads through various channels (online platforms, networking events, referrals)

o Assist the sales team by providing information, preparing quotations, and coordinating the sales process from inquiry to order placement

o Create and send invoices to clients for products and services rendered and follow up on overdue payments

o Coordinate with the finance department to track and manage payment collections.

o Negotiate terms and conditions with clients to secure deals and contracts

o Actively seek new business opportunities and clients

o Stay informed about industry trends, competitor activities, and market conditions

o Work closely with the sales team to align efforts with promotional activities

o Identify emerging customer needs to inform product and service development

o Respond promptly to customer inquiries via phone, email, or in-person

o Address and resolve customer concerns, complaints, or issues in a timely and satisfactory manner

o Build and maintain strong relationships with existing clients

o Collaborate with sales, production, and other departments to streamline processes and improve customer experience

o Provide customer feedback to enhance offerings based on market demands

o Maintain organized records of customer interactions, sales transactions and payments

o Generate regular reports on sales performance, customer satisfaction, and outstanding payments.

Requirements:

  • Minimum of a Diploma or bachelor's degree in business, marketing, or a related field.
  • 2-5 years of experience in sales and customer service, preferably in the printing industry.
  • Applicants with professional Chinese and English listening, speaking, reading and writing skills will be given priority.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong organizational and multitasking abilities
  • Ability to collaborate with different departments, including sales, marketing, and production

How to Apply:

Submit your latest resume and cover letter to [HIDDEN TEXT], only shortlisted candidates will be contacted for an interview.

Join us in shaping the future of the printing industry


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