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Customer Service Coordinator

2 months ago

Singapore CHEVRON PHILLIPS CHEMICALS ASIA PTE. LTD. Full time
Roles & Responsibilities

The Job :

  • Prepares accurately and promptly all relevant custom permits, certifications etc. via various portals as required by Government Authorities and/or customers.
  • Keeps abreast of company’s Trade Compliance Policy and attends Compliance Trainings as required.
  • Reports any shipping documentation error to supervisor immediately.
  • Participates and be responsible in root cause analysis, brainstorm on solutions and implement or verify solutions for any complaints relating to documentation oversight as organized by supervisor.
  • Provides feedback on the efficiency of customer service processes.
  • Creates SAP Order Acknowledgements and / or convert them to Sales Orders in an efficient manner.
  • Understands, reviews, and negotiates Letters of Credit (L/C).
  • Generates shipping documents as stipulated in the L/C and ensures timely submission to negotiation banks for L/C transacted sales order.
  • Generates Delivery Order and perform pick & pack process where necessary.
  • Provides delivery information or shipment advice, where necessary and as assigned.
  • Generate invoices to customers on goods delivered/issued.
  • Creates other accounting documents such as credit / debit notes as required.
  • Responds promptly to customer inquiries in a courteous and professional manner.
  • Communicates effectively with internal or external customers by telephone, email, letter, and face to face.
  • Works with regional offices to resolve any order-related issues.
  • Provides back-up support to other group members during their absence or when specifically assigned.
  • Meets relevant operational metrics as set-forth by the department.
  • Tracks activities for statistical analysis as assigned by supervisor.
  • Attends regular customer service departmental meetings.
  • Observes standard operating procedures and/or guidelines.
  • Verifies transporters and warehouse bills, where applicable.
  • To audit LC terms and conditions and prepare LC negotiation documents for payment collection.
  • To coordinate with import agency to handle Customs clearance process.
  • To liaise with transporter, warehousing staff and customers to ensure timely shipment/delivery of orders.
  • To prepare periodical sales reports, check monthly billings of transporters/warehouse and make monthly stock reconsolidation.
  • To identify and document and initiate/recommend/provide solutions through designed channels to any non-conformities relating to the product/process/quality system, verifying the implementation of the solutions and/or controlling further processing/delivery/installation of the non-conforming process or product until the defect has been rectified.

Qualifications/Experience:

  • Possess minimum GCE ‘O’ Level / Nitec / Diploma (Supply Chain preferred) or equivalent qualification.
  • 3 years’ relevant working experience.
  • Good knowledge and well verse in computer applications.
  • Good interpersonal skills and Communication Skills, proficient in both written and oral English.
  • Knowledge of SAP preferred.

Tell employers what skills you have

Negotiation
Warehousing
Microsoft Office
Microsoft Excel
Interpersonal Skills
Supply Chain
Root Cause Analysis
SAP
Accounting
Compliance
Trade Compliance
Communication Skills
Microsoft Word
Customer Service
Shipping
Audit

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