Customer Service cum Coordinator
2 weeks ago
Job descriptions
- Handle and answering to customers’ enquiries (Via e-mails or phone) using the Best Practice guidelines.
- Communicate discrepancies/ issues to team lead when necessary, Resolve in a timely manner.
- Liaise with internal and external customers and resolve operational issue
- Provide information to relevant parties by telephone or email
- Compile monthly report for management analysis and review
- The person is responsible for communicating with the customers on their solution needs
- Preparation of daily report such as closing reports, customer feedback etc to operation team and relevant department.
- Provide admin support where necessary. e.g. filing, data entry, retrieval of documents, or any other duties assigned.
- Follow up and correspond with customer’s enquiry regarding any feedback, complaint and etc.
- Provide information to relevant parties by telephone or email
- Provide Excellent Customer Service
- Provide administrative support duties
- Coordinating the Express Bus service with the Operation team and liaise with passengers on any updates.
- Making friendly announcements on the bus before departure and ensuring all the passengers arrival before departure.
- Any other ad hoc requests assigned by the management
Working Days = 4 days per week (Including Weekend)
Working Hours = 12 Hours per day (9.00 am to 9.00 pm)
Break Time: Lunch 30 minutes and Dinner 30 minutes
Working Location = Harbour Front Centre
Job Requirements and Qualification
- Min. GCE ‘O’/’N’ Level/Nitec/Higher Nitec/Diploma, Professional Certificate in Customer Service or etc.
- Min. 1 year & above related experience in Customer Service.
- Responsible and Polite
- Ability to work independently
- Positive learning and Go-getter attitude.
Tell employers what skills you have
Harbour
Field Service
Microsoft Office
Microsoft Excel
Ability To Work Independently
Administration
Data Entry
Team Lead
Administrative Support
Team Player
Microsoft Word
Customer Service
Shipping
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