Customer Service cum Coordinator

2 weeks ago


Singapore Handal Indah Sdn. Bhd. Full time

Job descriptions

  • Handle and answering to customers' enquiries (Via e-mails or phone) using the Best Practice guidelines.
  • Communicate discrepancies/ issues to team lead when necessary, Resolve in a timely manner.
  • Liaise with internal and external customers and resolve operational issue
  • Provide information to relevant parties by telephone or email
  • Compile monthly report for management analysis and review
  • The person is responsible for communicating with the customers on their solution needs
  • Preparation of daily report such as closing reports, customer feedback etc to operation team and relevant department.
  • Provide admin support where necessary. e.g. filing, data entry, retrieval of documents, or any other duties assigned.
  • Follow up and correspond with customer's enquiry regarding any feedback, complaint and etc.
  • Provide information to relevant parties by telephone or email
  • Provide Excellent Customer Service
  • Provide administrative support duties
  • Coordinating the Express Bus service with the Operation team and liaise with passengers on any updates.
  • Making friendly announcements on the bus before departure and ensuring all the passengers arrival before departure.
  • Any other ad hoc requests assigned by the management

Working Days = 4 days per week (Including Weekend)

Working Hours = 12 Hours per day (9.00 am to 9.00 pm)

Break Time: Lunch 30 minutes and Dinner 30 minutes

Working Location = Harbour Front Centre

Job Requirements and Qualification

  • Min. GCE O'/'N' Level/Nitec/Higher Nitec/Diploma, Professional Certificate in Customer Service or etc.
  • Min. 1 year & above related experience in Customer Service.
  • Responsible and Polite
  • Ability to work independently
  • Positive learning and Go-getter attitude.


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