Guest Relations Executive
2 weeks ago
Tasks/Responsibilities:
- To work with the concierge team to perform front-facing reception/ concierge duties
- To provide a warm., sincere and friendly welcome and guest experience
- To ensure eye contact, warm smile and a polite, formal tone with all transactions.
- To support guest queries and VIPs in a prompt, positive, and friendly manner
- To respond promptly to whats app messages in a professional manner and according to the SOPs.
- To reply to emails promptly in a professional manner and according to SOP
- To answer calls politely and promptly within 3 rings and follow the script according to SOP
- To manage guest bookings and check ins and check outs in a prompt, efficient manner.
- To work with the concierge team to support all administration such as bookings, insurance, adding or updating profiles, and general uploading data into the centre operations system (MindBody Online) and third-party software systems as per the SOPs.
- To support operations with opening and closing shift duties
- To complete closing shift with the end sales and reports
- To assist with the end of month retail inventory
- To assist with regular stocking of product and ensuring the retail area is neat and tidy.
- To demonstrate high product and service knowledge of all the treatment menu and services.
- To support guests with the purchase of products and services and highlight any promotions, in a friendly and professional manner.
- To assist with guest service recovery, and handle complaints or feedback, as and when needed.
- To conduct tours or ushering guests to various areas of the wellness centre for their treatment or class for an excellent and personalised guest experienced.
- To support the team to sell membership packages, track/update member communication in the software system, contact members when package close to expire or special offers or VIP experiences etc or when guest not been to the centre recently, as well as service members promptly with their enquiries to ensure an excellent and satisfied experience.
- To assist with the organisation of the external corporate enquiries of all sizes and manage the logistics, centre availability, instructor availability, contracts, and client liaison.
- To keep the reception area neat, clean and tidy
- To assist prepare towels and ginger tea and guest refreshments.
- To be available to support the centre and team with various ad hoc duties which may not be
-
Guest Relation Executive
2 weeks ago
Singapore Cube Hospitality Pte. Ltd. Full timeThe Guest Relations Executive / Officer is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests' questions, and handling any issues that may arise during their stay.We are looking for motivated and passionate...
-
Guest Relation Executive
5 days ago
Singapore CUBE HOSPITALITY PTE. LTD. Full timeRoles & ResponsibilitiesThe Guest Relations Executive / Officer is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests’ questions, and handling any issues that may arise during their stay.We are looking for motivated...
-
Guest Relations Executive
3 weeks ago
Singapore Hotel Nuve Pte. Ltd. Full time1. JOB DESCRIPTIONJob TitleGuest Relations ExecutiveJob Description & RequirementsJob SummaryResponsible in satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service.Duties and ResponsibilitiesPerforms check-ins and check-outs.Ensure all reservations are entered in timely and accurate manner.Handles...
-
Guest Relation Executive
2 weeks ago
Singapore Casa Vostra Pte. Ltd. Full timeWe are looking for talented Guest Relation to join the Casa Vostra team.Key ResponsibilitiesGreet guests upon arrival and ensure they are comfortable throughout their visitAssist guests in making reservations or seating arrangements through email, phone call and reservation systemProvide comprehensive information about the restaurant's menu, specials, and...
-
Guest Relations Executive
3 weeks ago
Singapore HOTEL NUVE PTE. LTD. Full timeRoles & Responsibilities1. JOB DESCRIPTIONJob TitleGuest Relations ExecutiveJob Description & RequirementsJob SummaryResponsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.Duties and Responsibilities Performs check-ins and check-outs. Ensure all reservations are entered in...
-
Guest Relations Executive
4 weeks ago
Singapore Como Cuisine Full timeJOB DESCRIPTIONWork hand in hand with reservation staff & restaurant manager on table assignment and special requestsGreet guests in a friendly and warm manner.Have a good understanding of the menu and the workings of the restaurant.Possess extensive and correct menu knowledge.Be able to effectively control the host desk and communicate with...
-
Guest Relations Manager
2 weeks ago
Singapore Parkroyal Serviced Residences Pte. Ltd. Full timePosition summary statement:To oversee the smooth operation, management and overall performance of the Front Office Department. To also deliver maximum resident satisfaction by ensuring a consistently high standard of customer service within the department. Has a direct line of authority over all the Front Office.Primary Responsibilities:. Maintain a high...
-
Guest Relations Officer
2 weeks ago
Singapore Mizuki F & B Pte. Ltd. Full timeJob Description :We are looking for outgoing and dynamic individual to join us as Restaurant Guest Relations Executives!Responsibilities:Work closely with the managers in front desk operations managementAnswer calls, note down booking reservations and update accordinglyCoordinate private events for large group reservationsEnsure prompt and polite service in...
-
Guest Relations Officer
2 weeks ago
Singapore La D'oro Pte. Ltd. Full timeJob DescriptionWe are looking for outgoing and dynamic individual to join us as Guest Relations Executives!Responsibilities:Work closely with the managers in front desk operations managementAnswer calls, note down booking reservations and update accordinglyCoordinate private events for large group reservationsEnsure prompt and polite service in greeting...
-
Part-Time Guest Relations Executive
2 days ago
Singapore ACKC CONSULTANCY PTE. LTD. Part timePosition Overview: We are seeking a professional and courteous Part-Time Guest Relations Executive to provide high-quality service to our hotel guests. This role is crucial in creating a welcoming atmosphere and ensuring that guest experiences exceed expectations from arrival through departure. The successful candidate will be responsible for guest...
-
Part-Time Guest Relations Executive
1 day ago
Singapore ACKC CONSULTANCY PTE. LTD. Full timePosition Overview: We are seeking a professional and courteous Part-Time Guest Relations Executive to provide high-quality service to our hotel guests. This role is crucial in creating a welcoming atmosphere and ensuring that guest experiences exceed expectations from arrival through departure. The successful candidate will be responsible for guest...
-
Guest Services Manager
5 days ago
Singapore Treetops Executive Residences Full timeCandidate must have at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent qualifications.At least 5 Year(s) of working experience in the related field is required for this position.Preferably Managerial experience in Customer Service or...
-
Guest Relations Manager
1 day ago
Singapore PARKROYAL SERVICED RESIDENCES PTE. LTD. Full timeRoles & ResponsibilitiesPosition summary statement:To oversee the smooth operation, management and overall performance of the Front Office Department. To also deliver maximum resident satisfaction by ensuring a consistently high standard of customer service within the department. Has a direct line of authority over all the Front Office.Primary...
-
Guest Relations Executive
2 weeks ago
Singapore Sweet Neem Fine Dining Pte. Ltd. Full timeJob Scope:- Assign guests to tables, maximising utilisation of the space to the best advantage- Ensure every guest is greeted warmly, seated promptly, and well attended to- Work with Manager to receive and coordinate all reservations and special requests - Provide good customer service and respond efficiently and tactfully to guests' complaints, requests,...
-
Guest Relations Executive
2 weeks ago
Singapore Capella Hotel, Singapore Full timePosition OverviewBased in The Living Room, the role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. He/she is responsible for assisting every guest with dining, transportation, entertainment and requests or any other needs. The...
-
Assistant Guest Services Manager
2 weeks ago
Singapore Treetops Executive Residences Full timeJob DescriptionResponsibilities:Handle checking-in and checking-out of guests.Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experienceSupervise, monitor and evaluate the service standards provided by the Guest Services teamCommunicate actively and closely with the team to ensure follow ups are...
-
Guest Relations Executive
2 weeks ago
Singapore Three Management Pte. Ltd. Full timeJob SummaryResponsible in satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service.Duties and ResponsibilitiesPerforms check-ins and check-outs.Ensure all reservations are entered in timely and accurate manner.Handles guests enquires and complaints.Attend to customer's need and ensure customer...
-
Assistant Guest Services Manager
4 days ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full timeRoles & ResponsibilitiesJob DescriptionResponsibilities: Handle checking-in and checking-out of guests. Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience Supervise, monitor and evaluate the service standards provided by the Guest Services team Communicate actively and closely with the...
-
Guest Relations Host
2 weeks ago
Singapore Iconic Locations Singapore Pte. Ltd. Full timeCustomer Focus:Demonstrates a strong commitment to customer satisfaction. Anticipates customer needs, providing personalized service.Responsibilities:Make reservations for guests.Address guest inquiries and resolve issues promptly.Ability to handle cashiering unsupervised.Use appropriate language, tone, and non-verbal cues to convey messages...
-
Guest Relations Officer
2 weeks ago
Singapore 33CLUB PTE. LTD. Full timeRoles & Responsibilities· Warmly welcome and greet our members and their guests to our Club.· Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests, and inquiries· Attend to phone inquiries and ensure all reservations are confirmed· Maintain good guest relations at all times· Attend to the needs of the...