Assistant Guest Services Manager

2 weeks ago


Singapore TREETOPS EXECUTIVE RESIDENCES Full time
Roles & Responsibilities

Job Description

Responsibilities:

  • Handle checking-in and checking-out of guests.
  • Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience
  • Supervise, monitor and evaluate the service standards provided by the Guest Services team
  • Communicate actively and closely with the team to ensure follow ups are carried out promptly and resolved smoothly.
  • Attend to guests’ needs and enquiries.

Requirements:

  • Candidate with at least a Diploma or equivalent qualifications.
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Preferably supervisory experience in Customer Service or equivalent
  • Good interpersonal skills and positive working attitudes
  • Service oriented and able to display passion, energy and professionalism in their duties
  • Resilient, proactive and ability to work independently under minimal supervision and in a team
  • Perform 2-rotating shifts and able to work on weekends and public holidays
  • Candidates with servicing experience are also welcomed to apply.
  • Uniform and Staff duty meal will be provided

Tell employers what skills you have

Coaching
Front Office
Restaurants
Ability To Work Independently
Quality Assurance
Housekeeping
Interpersonal Skills
Attentive
Opera
Team Player
Customer Service
Hotel Management
Directing
Safety Training
Hospitality

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