Assistant / Guest Service Manager
2 weeks ago
Responsibilities
- Assist the Front Office Manager in oversees the service delivery of staff-to customer operations with the extensive Front Office and F&B knowledge and skills to ensure that all service standards are of the highest level
- Responsible for daily supervision, train and inspect the performance of the assigned team to ensure a high level of guest satisfaction
- Conduct daily briefing on VIP's arrivals, functions/events and the latest happenings/trends
- Maintain immaculate grooming standards of all the staff
- Handle staff scheduling, performance as well any disciplinary matters
- Provide supervisory guidance and takes a hands-on approach to a team of service staff and be fully accountable to all guest's feedback via the One stop service call centre and digital concierge concept
- Attend meetings, custodian of all guests' feedback and provide timely resolution to meet the desired service standards
Requirements
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Hotel Management
- at least 5 years' relevant working experience in a similar role
- Excellent command of English, both spoken and written
- Excellent interpersonal skills, ability to interact with perople of all levels
- Good analysis and problem-solving skills
- Leadership skills along with the ability to motivate a team of staff
-
Guest Services Manager
3 weeks ago
Singapore Yotel Singapore Orchard Road Full timeJob HighlightsConveniently accessible via Orchard MRT StationFun working environmentAttractive Crew welfare and benefitsThe Mission Control Manager (Guest Services Manager) is responsible for overseeing all aspects of the Front Office Operations and to lead the YOTEL team by example and motivate them.Main Responsibilities:Handles daily maintenance of room...
-
Senior Guest Service Assistant
4 hours ago
Singapore OASIA HOTEL DOWNTOWN, SINGAPORE Full timeRoles & ResponsibilitiesResponsibilites: Work closely with the Assistant Manager and priovided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures Establish contacts with house guests/ long...
-
Senior Guest Service Assistant
4 days ago
Singapore Oasia Hotel Downtown, Singapore Full timeResponsibilites:Work closely with the Assistant Manager and priovided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiriesLiaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departuresEstablish contacts with house guests/ long staying guests and renders...
-
Senior Guest Service Assistant
4 days ago
Singapore Serene Land Pte Ltd Full timeResponsibilities:Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiriesLiaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departuresEstablish contacts with house guests/ long staying guests and renders...
-
Guest Service Assistant
3 weeks ago
Singapore Oasia Hotel Novena, Singapore Full timeResponsibilitiesProvide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries.Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.Establish contact (courtesy calls) with guests and render assistance where necessary.Ensure efficient and courteous service in...
-
Senior Guest Service Assistant
3 days ago
Singapore SERENE LAND PTE LTD Full timeRoles & ResponsibilitiesResponsibilities: Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures Establish contacts with house guests/ long...
-
Guest Services Manager
3 weeks ago
Singapore Momentus Hotel Alexandra Full timeTo direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.To ensure guests are attended to with promptness, courtesy and efficiencyand that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.To assist...
-
Assistant Guest Services Manager
2 weeks ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full timeRoles & ResponsibilitiesJob DescriptionResponsibilities: Handle checking-in and checking-out of guests. Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience Supervise, monitor and evaluate the service standards provided by the Guest Services team Communicate actively and closely with the...
-
Guest Service Assistant
3 days ago
Singapore OASIA HOTEL NOVENA, SINGAPORE Full timeRoles & ResponsibilitiesResponsibilities Provide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries. Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures. Establish contact (courtesy calls) with guests and render assistance where necessary. Ensure...
-
Assistant Guest Services Manager
3 weeks ago
Singapore Treetops Executive Residences Full timeJob DescriptionResponsibilities:Handle checking-in and checking-out of guests.Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experienceSupervise, monitor and evaluate the service standards provided by the Guest Services teamCommunicate actively and closely with the team to ensure follow ups are...
-
Guest Services Executive
3 weeks ago
Singapore Parkroyal Collection Marina Bay, Singapore Full timeJob Duties & Responsibilities . Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements and movement.. Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.. Maintain current knowledge of hotel products, services, pricing and...
-
Guest Services Executive
4 days ago
Singapore Momentus Hotel Alexandra Full timeTo assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties.To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.To determine daily room requirements and ensure guest's special requests are being...
-
Guest Services Manager
2 weeks ago
Singapore Treetops Executive Residences Full timeCandidate must have at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent qualifications.At least 5 Year(s) of working experience in the related field is required for this position.Preferably Managerial experience in Customer Service or...
-
Guest Services Executive
4 weeks ago
Singapore PARKROYAL COLLECTION MARINA BAY, SINGAPORE Full timeRoles & ResponsibilitiesJob Duties & Responsibilities · Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements and movement.· Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.· Maintain current knowledge of hotel...
-
Guest Services Executive
2 days ago
Singapore MOMENTUS HOTEL ALEXANDRA Full timeRoles & ResponsibilitiesTo assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties. To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel. To determine daily room requirements and ensure guest’s...
-
Guest Services Executive
4 weeks ago
Singapore Goodwood Park Hotel Private Limited Full timeDUTIES AND RESPONSIBILITIESMaintains the efficiency of the Guest Services/Information, Bell Service, Doorman.Checks on grooming standard of all Bell staff when they are on duty.Ensures that all guests approaching the Guest Services Desk are attended to immediately.Ensures a high standard of discipline and professionalism is maintained among the staff...
-
Guest Services Assistant Manager
4 weeks ago
Singapore Royal Plaza Full timeReporting to the Guest Services Manager, you oversee and assume full ownership of the front office operations in the hotel.Your primary responsibilities include (but is not limited to):According to the occupancy forecast, plan and work closely with other departments on deliverables necessary to create a colourful experience for our guestsHandle...
-
Guest Services Assistant Manager
4 weeks ago
Singapore ROYAL PLAZA Full timeRoles & ResponsibilitiesReporting to the Guest Services Manager, you oversee and assume full ownership of the front office operations in the hotel.Your primary responsibilities include (but is not limited to): According to the occupancy forecast, plan and work closely with other departments on deliverables necessary to create a colourful experience for our...
-
Senior / Guest Service Assistant (Concierge)
6 days ago
Singapore Village Hotel Sentosa Full timeJob ExpectationsCollaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries.Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.Build connections with...
-
Guest Service Executive
2 weeks ago
Singapore 30 Bencoolen Pte. Ltd. Full time30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.Job Highlights:5-day work weekCareer Progression OpportunitiesDynamic teamJob Description:Reporting to the Assistant Front Office...