Guest Services Manager
7 days ago
Job Highlights
- Conveniently accessible via Orchard MRT Station
- Fun working environment
- Attractive Crew welfare and benefits
The Mission Control Manager (Guest Services Manager) is responsible for overseeing all aspects of the Front Office Operations and to lead the YOTEL team by example and motivate them.
Main Responsibilities:
- Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
- Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
- Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests
- Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.
- Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
- Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
- Deal with guests' enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
- Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.
What is this person like
- Minimum of four years of Front Office experience with at least two years as a Guest Services Manager role in a high-volume hotel environment preferred.
- Pro-active with a can do' positive attitude.
- Great attention to detail in everything that they do.
- Sociable and confident with each other and our guests.
- Able to do shift work, 5 days work week
-
Bar Manager
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full timeRoles & ResponsibilitiesSCOPETo produce an outstanding guest experience within the outlet concept by managing a service team. The Bar Manager provides a courteous, professional and efficient service in accordance with the bar, hotel and Kempinski standards, driving sales and maximising profit.OVERALL OBJECTIVES Lead the outlet efficiently in cost and...
-
Guest Services Manager
7 days ago
Singapore Momentus Hotel Alexandra Full timeTo direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.To ensure guests are attended to with promptness, courtesy and efficiencyand that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.To assist...
-
Guest Services Executive
1 week ago
Singapore Parkroyal Collection Marina Bay, Singapore Full timeJob Duties & Responsibilities . Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements and movement.. Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.. Maintain current knowledge of hotel products, services, pricing and...
-
Guest Service Agent
Found in: beBee jobs SG - 7 days ago
Singapore Link Hotel Singapore Pte Ltd Full timePosition Summary: The Guest Service Agent/Executive plays a key role in ensuring positive guest experiences by providing exceptional customer service at all touch points of the guest's stay.Key Responsibilities:Check-In/Check-Out:Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's services and...
-
Guest Services Executive
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore PARKROYAL COLLECTION MARINA BAY, SINGAPORE Full timeRoles & ResponsibilitiesJob Duties & Responsibilities · Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements and movement.· Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.· Maintain current knowledge of hotel...
-
Guest Services Executive
2 weeks ago
Singapore Goodwood Park Hotel Private Limited Full timeDUTIES AND RESPONSIBILITIESMaintains the efficiency of the Guest Services/Information, Bell Service, Doorman.Checks on grooming standard of all Bell staff when they are on duty.Ensures that all guests approaching the Guest Services Desk are attended to immediately.Ensures a high standard of discipline and professionalism is maintained among the staff...
-
Assistant Guest Services Manager
4 days ago
Singapore Treetops Executive Residences Full timeJob DescriptionResponsibilities:Handle checking-in and checking-out of guests.Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experienceSupervise, monitor and evaluate the service standards provided by the Guest Services teamCommunicate actively and closely with the team to ensure follow ups are...
-
Guest Service Officer
3 days ago
Singapore Beverly Hotel Pte. Ltd. Full timeJob Highlights. Positive Working Environment. Fixed Allowances. AWS + Quarterly Performance Incentive Bonus. Career GrowthGuest Service Officer Job Description:A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in creating a positive first...
-
Guest Service Officer
4 days ago
Singapore Grand Hyatt Singapore Full timeYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer (Telephone Operator) is responsible to attend to both internal and external calls, conduct trouble-shooting and direct guest requests to relevant department.Possess minimum G.C.E. 'O' levels.Candidates with Diploma / Degree in...
-
Guest Service Ambassador
Found in: beBee jobs SG - 7 days ago
Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full timeGuest Service Ambassador directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.Handles all incoming...
-
Guest Service Ambassador
Found in: beBee S SG - 3 weeks ago
Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full timeGuest Service Ambassador directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.Handles all incoming...
-
Guest Service Ambassador
Found in: beBee S SG - 2 weeks ago
Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full timeGuest Service Ambassador directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.Handles all incoming...
-
Guest Service Ambassador
Found in: beBee jobs SG - 8 hours ago
Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full timeGUEST SERVICE OFFICERDirectly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.Handles all incoming calls...
-
Guest Service Ambassador
Found in: beBee S SG - 1 day ago
Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full timeGUEST SERVICE OFFICERDirectly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.Handles all incoming calls...
-
Assistant / Guest Service Manager
2 days ago
Singapore Peninsula Excelsior Singapore, A Wyndham Hotel Full timeResponsibilitiesAssist the Front Office Manager in oversees the service delivery of staff-to customer operations with the extensive Front Office and F&B knowledge and skills to ensure that all service standards are of the highest levelResponsible for daily supervision, train and inspect the performance of the assigned team to ensure a high level of guest...
-
Guest Service Officer
Found in: beBee jobs SG - 8 hours ago
Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full timeJob Description:Work closely with the Residence Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests, and enquiries.Provide courteous and efficient service.Ensure that all telephone calls are handled promptly within three rings.Handle cashiering functions and adhere to the residence's...
-
Guest Services Agent
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore BIDEFORD HOUSE PTE. LTD. Full timeRoles & ResponsibilitiesCOMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as...
-
Guest Services Agent
7 days ago
Singapore Bideford House Pte. Ltd. Full timeCOMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group's signature brands - COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept...
-
Guest Service Executive
Found in: beBee S SG - 4 weeks ago
Singapore Hilton Garden Inn Singapore Serangoon Full timeDescriptionA Guest Service Executive ensures that our Guests receive an exceptional experience from check-in through check-out.What will I be doing?As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks...
-
Guest Service Executive
Found in: beBee jobs SG - 6 days ago
Singapore Hilton Full timeA Guest Service Executive ensures that our Guests receive an exceptional experience from check-in through check-out.What will I be doing? As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the...