Guest Service Ambassador

2 months ago


Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full time

GUEST SERVICE OFFICER

Directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience.

  • Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.
  • Handles all incoming calls from internal or external parties to address the needs of all guests. Ensures that every call received is attended to promptly and pleasantly, takes messages accurately and delivers all wake-up calls request timely in accordance with Pan Pacific guidelines as well as doing follow up call with LSG to obtain guest requirement during stay, feedback and special preferences.
  • Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay to ensure all guests data are updated in PMS system.
  • To be well equipped with Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast and to always follow Food and Beverage Safety and Hygiene policies and procedures.
  • Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism.
  • To assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.
  • To be well versed in property's standard procedures, current products, services, promotions, events, activities as well as operating hours of establishment. Ensuring that all Key Policies of this hotel are enforced and adhered to.
  • To develop a working knowledge of Property Management System (PMS) to aid in the various job function.
  • To prepare welcome folders and relevant materials for LSG guests and before the arrival.
  • Handling all incoming calls from internal or external parties in a promptly and pleasantly manner.


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