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Guest Service Ambassador
2 months ago
GUEST SERVICE OFFICER
Directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience.
- Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.
- Handles all incoming calls from internal or external parties to address the needs of all guests. Ensures that every call received is attended to promptly and pleasantly, takes messages accurately and delivers all wake-up calls request timely in accordance with Pan Pacific guidelines as well as doing follow up call with LSG to obtain guest requirement during stay, feedback and special preferences.
- Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay to ensure all guests data are updated in PMS system.
- To be well equipped with Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast and to always follow Food and Beverage Safety and Hygiene policies and procedures.
- Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism.
- To assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.
- To be well versed in property's standard procedures, current products, services, promotions, events, activities as well as operating hours of establishment. Ensuring that all Key Policies of this hotel are enforced and adhered to.
- To develop a working knowledge of Property Management System (PMS) to aid in the various job function.
- To prepare welcome folders and relevant materials for LSG guests and before the arrival.
- Handling all incoming calls from internal or external parties in a promptly and pleasantly manner.
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Guest Service Ambassador
2 weeks ago
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Guest Service Ambassador
2 weeks ago
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Guest Service Ambassador
3 weeks ago
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Guest Service Ambassador
3 weeks ago
Singapore Pan Pacific Orchard, Singapore Full timeBe part of the amazing team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career.The Guest Service Ambassador (Porters) will assist the Concierge to assist arriving and departing guests, handle baggage promptly and orientate guests on facilities in rooms and hotel.Our Expectations:Assist guests with...
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Guest Service Ambassador
1 month ago
Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full timeRoles & ResponsibilitiesBe part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career!The Guest Service Ambassador plays a primary role in sculpting a positive arrival and departure experience for all guests. Reception tasks and duties of a Guest Service Ambassador extend from check-in,...
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Guest Experience Ambassador
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Guest Experience Ambassador
2 weeks ago
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Temporary Service Ambassador
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Security Ambassador
1 month ago
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4 weeks ago
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Security Ambassador
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Singapore CE LA VI Full timeOverview:The Security Ambassador is the heart of CE LA VI SG Security Services. Our ambassadors allow us to accomplish our companyâs core values which is âcaring, excellence, leadership, agility, vibrant and integrity.â The Security Ambassador is responsible for the safety and security of the venue. Our ambassadors act as a visible deterrent...
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