Guest Services Executive

2 weeks ago

Singapore NAUMI HOTELS SG PTE. LTD. Full time
**Key Job Tasks: - Understand and know how to operate the Opera cloud-based on property management system.

  • Meet and greet guests upon their arrival at the hotel.
  • Assist with luggage requests.
  • Perform all checkin tasks effectively and efficiently.
  • Escort guests to room and introduce the amenities in the room.
  • Share and promote the facilities and services offered by the hotel.
  • Perform all checkout tasks effectively and ensure billing is accurate.
  • Answer phone calls within three rings.
  • Record any guests that need assistance and/or incidents.
  • Run daily reports to identify any special requests and check reports, logs and contingency lists for followup and accuracy.
  • Follow up with daily pending tasks.
  • Take and manage reservations for walkin guests and/or when reservation department is closed.
  • Interact with guests warmly and appropriately, making them feel welcomed and valued.
  • Be a lobby ambassador proactively.
  • Attend to guests' queries, needs and other special requests professionally and promptly.
  • Take ownership of feedback received by guests and seek assistance from Manager on duty if necessary to ensure prompt followup with guests, ensuring their satisfaction.
  • Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.)
  • Coordinate with the other hotel departments to provide a seamless stay experience for guests.
  • Maintain a high standard of cleanliness, hygiene, and presentation of public areas.
  • Ensure daily shift tasks are completed dutifully and smooth shift transition.
**Education: - GCE 'O' level / Certificate in Hospitality or Tourism / Diploma in Hospitality or equivalent with a minimum 2 years of hospitality experience.

**Skills: - Positive service mindset and willing to go the extra mile

  • Energetic and cheerful disposition
  • Enjoy interacting with people
  • Good communication (verbal and written) and human relations skills
  • Good planning, organising and coordination skills
  • Ability to work independently and take initiative
  • Good grooming standards and personal presentation
  • Flexibility on working days and hours including weekends and public holidays

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