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Senior Guest Service Assistant

2 months ago

Singapore OASIA HOTEL DOWNTOWN, SINGAPORE Full time
Roles & Responsibilities

Responsibilites:

  • Work closely with the Assistant Manager and priovided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
  • Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
  • Establish contacts with house guests/ long staying guests and renders assistance when neccessary
  • Make courtesy calls to guests
  • Requisite and keep stock of promotional materials for daily operations
  • Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements:

  • O-Level or equivalent
  • Willing to perform rotating shifts
  • Positive attitude with outgoing personality and good communication skills
  • Experience in hospitality and knowledge of Opera will be advantageous

Tell employers what skills you have

Resolve guest complaints
Front Office
Highly Reliable
Quality Assurance
Handle guest feedback
Highly responsible
Welcoming guests
Positive Team Player
liaising with guests
Opera
Guest Satisfaction
Friendly Personality
Customer Service
Excellent Interpersonal Communication Skills
Hospitality

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