Guest Services Team Leader

2 weeks ago


Singapore Artyzen Hospitality Group Limited Full time
Hotel

  • Artyzen Singapore (Opening 2023)
Location

  • SingaporeDepartment
Rooms

Date Posted

17 March, 2023

Job Highlights

  • Preopening team
  • Dynamic work environment
  • Open and collaborative culture


Opening in 2023, Artyzen Singapore will be the first new hotel added to Singapore's Orchard Road district in over a decade.

What was once the sprawling home of the late Tan Hoon Siang (grandson of Singapore philanthropist Tan Tock Seng) is being transformed into a 20-story luxury property.

The 142 rooms will sport a distinctive aesthetic, fusing reinterpreted facets of Peranakan art and style with contemporary design.

Responsibilities

  • Responsible in leading the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre) in support of the Guest Services Manager.
  • To support our team of hosts and is the senior leader in absence of the manager on duty. Ready to respond to all needs, not limited to guest complaints, problem solving, and other matters.
  • Promote a helpful and professional image to the guest, and give full cooperation to any guest requiring assistance, with a prompt caring and helpful attitude.
  • Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
  • Answer inquiries from guests regarding restaurants, transportation, and entertainment in the local area.
  • Suggest offthebeaten path places to guests to present authentic dining, entertainment and travel experience.
  • Perform opening and closing procedures at all Guest Services Area.
  • Ensure all guests experience a fresh and modern checkin/checkout procedure.
  • Assist with luggage and door upon guest request.
  • Perform curbside/inroom check in for special guests on mobile devices.
  • Ensure that guest history is maintained accurately and up to date.
  • Anticipate guest needs and offer related services and suggestions accordingly.
  • Find opportunities to surprise and delight guests to create memorable moments.
  • Be able to build small talks with guests during every interaction to engage with guests.
  • Be entirely flexible and adapt to rotate within the different positions of the Guest Services or any other Department of the hotel as needed.
  • Ensure that all daily special rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly and welcome amenities are appropriately ordered.
  • Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager and be responsible for telephone inquiries and information services for the hotel.
  • Optimize revenue through timely and accurate bookings.
  • Complete other tasks that assigned by Management.

Requirements:

  • Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification.
  • Minimum of two years of previous experience in a supervisory and/or guest services role in an established or luxury/upscale or boutique hotel.
  • Serviceoriented, attentive to details and observant
  • Excellent oral and written communications skills
  • Good command of written and spoken English
  • Adaptable and outgoing with excellent interpersonal skill
  • Ability to work under pressure and be flexible as part of the preopening team
  • Passionate and enthusiastic with a positive 'cando' attitude


Do the spirits of our Service Artisans - "Sharing, Inspiring, Dynamic and Engaging", sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel Successful applicants will be contacted within six weeks.

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

  • Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full time

    Job Highlights Dynamic working environment Open and collaborative cultureInspired by Singapore's culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.Centrally located in the heart of the city, Artyzen Singapore is just a stone's throw from Orchard Road. Home to the...

  • Guest Services Leader

    2 weeks ago


    Singapore KATONG HOLDINGS PTE. LTD. Full time

    Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at...

  • Team Leader

    2 weeks ago


    Singapore Andaz Singapore Full time

    SummaryCome join us to express your Andaz as Team Leader - Front Office if the following describes you.You are a good team-player and at the same time, an inspiring leader who is able to guide your team members to perform at the highest standards consistently. You are also a confident individual who is capable of multi-tasking, willing to learn and take on...

  • Team Leader

    2 weeks ago


    Singapore ANDAZ SINGAPORE Full time

    Come join us to express your Andaz as Team Leader - Front Office if the following describes you.You are a good team-player and at the same time, an inspiring leader who is able to guide your team members to perform at the highest standards consistently. You are also a confident individual who is capable of multi-tasking, willing to learn and take on new...

  • Team Leader

    2 weeks ago


    Singapore DREAMUS EDUTAINMENT PTE. LTD. Full time

    About the Company:As a leading provider of experience-based play facilities in Singapore, DreamUs Group provide unique interactive play experiences through:SuperPark in Suntec City MallPororo Park Singapore in Marina SquareTayo Station in Downtown EastPetite Tayo KidsClub in Kallang Wave MallResponsibilities: Takes a proactive role in maintaining SuperPark...


  • Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    Be part of the pre-opening team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.The Guest Service Ambassador plays a primary role in sculpting a positive arrival and departure experience for all guests. Reception tasks and duties of a Guest Service Ambassador extend from check-in, check-out, and conducting night-audits.Our Expectations:...

  • Guest Service Leader

    2 weeks ago


    Singapore Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARY To promote and ensure guests' satisfaction, achieved through his/her ability to anticipate and deliver prompt and courteous...


  • Singapore Pan Pacific Orchard, Singapore Full time

    Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your career with us!The F&B Service Team Leader supports the Restaurant Manager to ensure the smooth service operations of the Restaurant. He/She is expected to WOW the guest through his/her delivery of exceptional service.Our Expectations:Conduct rollcalls before...

  • Security Team Leader

    1 month ago


    Singapore Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Security Team Leader

    2 weeks ago


    Singapore Hilton Singapore Orchard Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Security Team Leader

    1 month ago


    Singapore Hilton Singapore Orchard Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Security Team Leader

    1 month ago


    Singapore Hilton Singapore Orchard Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...


  • Singapore McDonald's Singapore Full time

    Walk-in interviews for applicants shortlisted will be conducted at the Jobs & Skills Discovery Fest held at Bedok Town Square from 25 May May 2024, 10 AM - 8 PMYou Make It Great Great Service, Great Hospitality.At McDonald's, every customer is unique and so is the way they want to be delighted. We are passionate about bringing smiles to customers and...

  • Team Leader

    2 weeks ago


    Singapore Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest...

  • Team Leader

    2 weeks ago


    Singapore KERJA HOLDINGS PTE. LTD. Full time

    Job Responsibilities:- Leadership and Guest Service Excellence:Lead the team in providing outstanding service to our guests.Attentively address guest needs, exceeding expectations and ensuring satisfaction.- Cleanliness and Order Maintenance:Maintain cleanliness and order in designated work areas.Transport used dishes to the stewarding area for thorough...


  • Singapore ONE FARRER PTE. LTD. Full time

    Reporting to the Senior Team Leader, Housekeeping, the incumbent will be responsible for overseeing and directing the day-to-day operations of Housekeeping, and assisting in the forward planning of the department.Key responsibilities: Assign work to team members under his/her supervision. Monitor his/her team members to ensure residents receive prompt and...


  • Singapore STAFFLINK SERVICES PRIVATE LIMITED Full time

    Roles & ResponsibilitiesAttractive Remuneration MNC Working Location: EastRESPONSIBILITIES:Supervise cash processing equipment staging and production processes. Monitor and manage stock levels, ensuring prompt resolution of shortages. Supervise Field Technicians' schedules, tools, and skills for efficient operations. Communicate issues affecting product and...

  • Team Leader

    1 month ago


    Singapore THE SOUP SPOON Full time

    Company DescriptionThe Soup Spoon is a growing team of inspired individuals who have come together in the name of soups and service. We genuinely love what we do, what we cook, and what we serve This is a place where individuals' strengths are nurtured, latent talents are uncovered, the everyday challenges are boldly taken on. We want you to be a part of us...

  • Team Leader

    2 weeks ago


    Singapore GRAND HYATT SINGAPORE Full time

    Roles & Responsibilities:Greet and accompany guests to their tablesPresent menus and provide detailed information upon requestSet up tables with linens, silverware, and glassesProvide menu suggestions when askedTake precise food and beverage ordersCommunicate order details to the kitchenServe food and drinksInspect dishes for cleanliness and...

  • Service Crew Leader

    2 weeks ago


    Singapore SJQ (SG) GROUP PTE. LTD. Full time

    **Step Up to the Plate: We're Spicing Things Up with a Service Leader Role at Singapore's Newest Hotpot Sensation_ Lead the Heat, Be the Beat of Our Hotpot Heartbeat _:As our hotpot saga simmers into Singapore, from the bustling streets of Sichuan, we're scouting for a Service Crew Leader who can handle the heat and keep our broth boiling Positioned at the...