Team Leader, Housekeeping

2 weeks ago


Singapore ONE FARRER PTE. LTD. Full time

Reporting to the Senior Team Leader, Housekeeping, the incumbent will be responsible for overseeing and directing the day-to-day operations of Housekeeping, and assisting in the forward planning of the department.


Key responsibilities:

  • Assign work to team members under his/her supervision.
  • Monitor his/her team members to ensure residents receive prompt and courteous service.
  • Inform the relevant departments (eg. Front Office, Engineering and Laundry of Housekeeping matters) to ensure accurate room status.
  • Schedule routine inspections to all housekeeping areas including occupied and nonoccupied rooms.
  • Inspect guest rooms on a regular basis to ensure furnishing and facilities are clean and in good repair, and are maintained and replaced when required.
  • Maintain a steady flow of communication within the department.
  • Assist in supervising external contractors to ensure contractual compliance.
  • Monitor and ensure consumption of guest supplies are under control.
  • Assist in monitoring Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for colleagues and guests.
  • Work with the Executive Housekeeper on routine cleaning programs including spring cleans, etc.
  • Assist with planning for future staffing needs and conducting recruitment.
  • Assist with conducting training programmes for Department.
  • Assist with conducting probation and annual appraisals in line with company guidelines.
  • Coach, counsel and discipline colleagues to enhance performance.
  • Establish a productive work schedule in line with Singapore's labour laws.

Requirements:

  • Minimum GCE "N" levels.
  • Minimum 3 years of experience in a similar capacity from a luxury hotel background.
  • Good verbal and excellent communication skills.


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