Housekeeping Supervisor
1 week ago
Position Overview
The Housekeeping Supervisor prepares and checks the readiness of rooms.
He/She leads a team of Team Leaders and Room Attendants in delivering excellent guest services and product to our guests.
Responsible for inspection of room, proper equipment handling, carrying out crash cleaning programs, the Housekeeping Supervisor also assists in planning, training and development of staff and assists where necessary to ensure optimum service to guests.
The Role
- Supervise the Housekeeping operations including public areas and offices for both hotel and long stay residences
- Plan daily work assignments for rooms, long stay residences and public area.
- Assist with the training for housekeeping team members.
- Perform inspection and ensure the proper storage and sufficient supplies on room attendant cart and pantries.
- Carry out inspections in rooms, long stay residences and public areas to ensure cleanliness and conditions meets designated standards.
- Follow through on all cleaning and defect rectification.
- Assist in the purchase, reorder, maintain and manage housekeeping supplies, inventory and expenses.
- Monitor and handle guest feedback, complaints and problem resolution to complete guest satisfaction instantly.
- Assist with department's administrative matters
Talent Profile
- High school education
- 2 years of supervisory experience in a Hotel housekeeping
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