Housekeeping Supervisor

2 weeks ago


Singapore VOCO ORCHARD SINGAPORE Full time

Your day to day:

voco Orchard Singapore is seeking a dynamic and passionate Housekeeping Supervisor to be part of our team.

As Housekeeping Supervisor, you will work closely with the Executive Housekeeper and Assistant Executive Housekeeper in ensuring a smooth operation.

You are expected to liaise closely with related departments, in ensuring a well maintained hotel.

Responsibilities

  • Works with the Executive Housekeeper and Assistant Executive Housekeeper to ensure the smooth operation of the housekeeping department
  • To prepare work assignments for Housekeeping Attendants
  • Conducts shift briefings to ensure hotel activities and operational requirements are known
  • Establish standards and procedures for work of housekeeping associates.
  • Supervise, train and retrain Housekeeping Attendants, Linen Attendant and Housemen.
  • Conduct training and onthejob training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
  • To lead and manage special projects or tasks assigned by superior deep cleaning tasks and special projects
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Control expenses and minimize waste within all areas of housekeeping.
  • Monitor colleague performance and recommend appropriate action in accordance with company rules and policies.
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Log security incidents and accidents in accordance with hotel requirements
  • May assist with other duties as assigned.

What we need from you:

  • At least 2 to 3 years working experience in similar role within the hotel industry
  • Diploma in Hotel Management or equivalent.
  • Able to converse in English
  • Able to perform 3 rotating shifts, weekends, and holidays where required.
  • Experience with HotSOS and Opera Property Management System will be an added advantage

What we offer:

We'll reward all your hard work with a great salary and benefits - great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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