Guest Service Leader

2 weeks ago

Singapore Marriott International, Inc Full time

Job Number

Job Category Food and Beverage & Culinary

Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB SUMMARY

To promote and ensure guests' satisfaction, achieved through his/her ability to anticipate and deliver prompt and courteous service to our guests.

To develop and maintain a strong teamwork environment, placing emphasis on associate satisfaction both within and across departments.

DUTIES AND RESPONSIBILITIES

  • Open and close shift in accordance to manager's checklist.
  • Initiate guests' interaction through soliciting feedback from them.
  • Train, maintain and enforce all Marriott service standards using records, menus and appropriate reference materials.
  • Execute revenue and check control procedures properly.
  • Assist in handling daily duty scheduling and time adjustments when necessary.
  • Maintain a safe and clean work environment for all associates and guests.
  • Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, bookings, order chits, Micros printer rolls and any other equipment).
  • Assist in finding solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
  • Ensure guests' satisfaction by knowing their needs and communicating to the kitchen correctly.
  • Be on the floor during all meal periods to ensure adequate manpower coverage,
  • Assist in conducting taste panels and menu classes for restaurants on a daily basis.
  • Assist in monitoring restaurant's staffing hours and overtime on a daily basis.
  • Ensure all misenplace is done on a daily basis.
  • Follow the Hotel's uniform, grooming and hygiene standards.
  • Manage an effective repair and maintenance programme for the restaurant through work orders, inspections, etc.
  • Enforce Marriott's Principles of Hospitality at all times.
  • Be an aggressive team player and have a "Can Do Attitude".
  • Attend daily 15 minutes training.
  • Promote inter/intradepartment relations through open communication.
  • Assist in the general cleaning of the restaurant.
  • Communicate directly and/or through the use of a log book for daily information.
  • Identify and recommend new incentive programmes, ideas or operation process.
  • Assist in the development and execution of the marketing plan of the restaurant.
  • Cash/Bank Handling
  • Process all payment methods in accordance with Accounting procedures and
policies.

  • Follow property control audit standards and cash handling procedures (e.g., blind drops).
  • Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

  • Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
  • Transport bank to/from assigned workstation, following security procedures.
  • Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

  • Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

  • Minimum O levels education
  • At least 3 years of relevant experience in a Chinese restaurant
  • Excellent communication & interpersonal skills
  • Service oriented
  • Able to start work within short notice period
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW T

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