Assistant Manager, Guest Service
2 weeks ago
3 years of experience in a supervisory role within the hospitality industry? If so, we have an exciting opportunity for you
We are currently seeking an
Assistant Manager , Guest Service to join our team at the service residence.
As the Assistant Manager, Guest Service, you will play a crucial role in ensuring the highest level of guest satisfaction and providing a memorable experience for our residents.
As Guest Services Manager, you will have a comprehensive and authoritative knowledge of the entire Front Desk area. Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management. Motivate, coach/mentor, and train front-of-the-house team members, set goals, and hold team members accountable. Provide feedback, rewards, and recognition to team members. Develop programs and initiatives to increase team engagement that is aligned with the service philosophy. Develop, implement, and monitor team member succession planning to ensure future bench strength. Oversee HR-related actions in accordance with rules and policies. Address all guest concerns and ensure follow-up is complete.Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures, and all other guest contact are conducted in an efficient and friendly manner.
You possess relevant professional qualifications in Hospitality, Hotel Management, or equivalent certification with a least 3 years of hospitality experience and a supervisory role.
-
Guest Service Assistant
1 month ago
Singapore RK RECRUITMENT PTE. LTD. Full timeGuest Service Assistant (Salary Up To $2600/ Sentosa & CBD/ Hotel Line/ 5 days/ Urgent Hiring)Job Info:5 days work week: 44hrs/weekFair Rotational Shift (Only OT during Peak seasons, seldom OT)Location: Sentosa/ CBDJob Scope:Work closely with the Assistant Manager to deliver courteous and efficient services to guests, handling guest complaints, requests, and...
-
Guest Service Assistant
4 weeks ago
Singapore RK RECRUITMENT PTE. LTD. Full timeGuest Service Assistant (Salary Up To $2600/ Sentosa & CBD/ Hotel Line/ 5 days/ Urgent Hiring)Job Info:5 days work week: 44hrs/weekFair Rotational Shift (Only OT during Peak seasons, seldom OT)Location: Sentosa/ CBDJob Scope:Work closely with the Assistant Manager to deliver courteous and efficient services to guests, handling guest complaints, requests, and...
-
Guest Services Assistant
2 weeks ago
Singapore MARINA BAY HOTEL PRIVATE LIMITED Full timeRoles and Responsibilities: Handle guests' luggage on arrivals, departures and storage Do internal dispatch of mails / faxes / items Collect delivered items from Security/ Purchasing Department Perform packing service of guests' items Hoisting/Lowering of flags when necessary daily Control the canopy lights at the driveway daily & as and when necessary Do...
-
Guest Services Manager
2 weeks ago
Singapore NEW PARK PROPERTY PTE. LTD. Full timeThe Guest Services Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are provided. He/she attends to guest incidents and handles all any guest related matters.**Primary Responsibilities Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through...
-
Guest Services Assistant
2 weeks ago
Singapore MARINA BAY HOTEL PRIVATE LIMITED Full timeResponsibilities Handle guests' luggage on arrivals, departures and storage Do internal dispatch of mails / faxes / items Collect delivered items from Security/ Purchasing Department Perform packing service of guests' items Hoisting/Lowering of flags when necessary daily Control the canopy lights at the driveway daily & as and when necessary Do outside...
-
Guest Service Assistant
5 days ago
Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full timeIf you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you. Who are we?The Barracks Hotel Sentosa is a Timeless Experience in a Heritage Hideaway in Sentosa. This 40-room bespoke luxury hotel housed within two conserved colonial buildings was once a British...
-
Senior Guest Service Assistant
2 months ago
Singapore OASIA HOTEL DOWNTOWN, SINGAPORE Full timeRoles & ResponsibilitiesResponsibilites: Work closely with the Assistant Manager and priovided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures Establish contacts with house guests/ long...
-
Guest Services Manager
1 month ago
Singapore MARINA BAY HOTEL PRIVATE LIMITED Full timeRoles & ResponsibilitiesScope of PositionResponsible for the overall smooth operation of the Hotel. Act as the "Liaison Officer" between guests and Management. Raise accurate and detail log entries for all incidents and occurrences in the hotel and follow through closely to achieve “win-win” situation between guests and hotel.The Guest Services Manager...
-
Guest Services Manager
1 month ago
Singapore MOMENTUS HOTEL ALEXANDRA Full timeRoles & Responsibilities To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel. To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking...
-
Senior Guest Service Assistant
2 months ago
Singapore SERENE LAND PTE LTD Full timeRoles & ResponsibilitiesResponsibilities: Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures Establish contacts with house guests/ long...
-
Guest Service Assistant
2 months ago
Singapore OASIA HOTEL NOVENA, SINGAPORE Full timeRoles & ResponsibilitiesResponsibilities Provide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries. Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures. Establish contact (courtesy calls) with guests and render assistance where necessary. Ensure...
-
Guest Services Executive
2 weeks ago
Singapore NTUC CLUB Full timeThe staff is responsible for overseeing Guest Services Daily Operations; including ticketing operations systems, in park services & digitalization. The staff is also responsible for matters related to upkeeping of Guest Services Areas such as configuration and management of WWW ticketing system and price schemes, department risk assessments, aesthetics of...
-
Assistant Guest Experience Manager
1 month ago
Singapore Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Assistant Guest Experience Manager
4 weeks ago
Singapore Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Guest Service Officer
2 weeks ago
Singapore NOVOTEL SINGAPORE ON KITCHENER Full timeThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Greet and welcome guestsAssist guest with their luggageTo ensure job assigned through HOTSOS is followed up timelyRooming the guestsAssist the guest in case of a room...
-
Guest Service Officer
1 month ago
Singapore NOVOTEL SINGAPORE ON KITCHENER Full timeThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Greet and welcome guestsAssist guest with their luggageTo ensure job assigned through HOTSOS is followed up timelyRooming the guestsAssist the guest in case of a room...
-
Assistant Guest Experience Manager
4 weeks ago
Singapore Hilton Singapore Orchard Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Assistant Guest Experience Manager
1 month ago
Singapore Hilton Singapore Orchard Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Guest Service Ambassador
2 weeks ago
Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full timeBe part of the pre-opening team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.The Guest Service Ambassador plays a primary role in sculpting a positive arrival and departure experience for all guests. Reception tasks and duties of a Guest Service Ambassador extend from check-in, check-out, and conducting night-audits.Our Expectations:...
-
Guest Services Executive
2 months ago
Singapore MOMENTUS HOTEL ALEXANDRA Full timeRoles & ResponsibilitiesTo assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties. To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel. To determine daily room requirements and ensure guest’s...