Guest Relations Executive
2 weeks ago
Position Overview
Based in The Living Room, the role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. He/she is responsible for assisting every guest with dining, transportation, entertainment and requests or any other needs. The Capella Culturist must ensure the Capella experience is delivered consistently to achieve guest satisfaction.
The Role
- Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request
- Accommodate and expedite all requests in congenial manner
- Collect guest preferences for all guests that have not already been collected by reservation and from the pre-calls from the Living Room
- Handle guest complaints by following the procedures and ensuring complete guest satisfaction
- Maintain all equipment at the Living Room to ensure they are in good working order
- Executing Resort Programmes
- Promote positive relations with all individuals who come in contact
- Maintain confidentiality of all guest information and pertinent hotel data
- Work cohesively with other departments and co-workers as part of a team
- Analyse and resolve problems while exercising good judgment
- Be an ambassador to the Hotel at all times, in and outside of one's workplace
Talent Profile
- Diploma in Hospitality Management
- Excellent communication skills
- Minimum of 2 years' experience working in a luxury brand hotel
- Excellent judgment, attention to detail and ability to handle confidential information
-
Guest Relation Executive
2 weeks ago
Singapore Cube Hospitality Pte. Ltd. Full timeThe Guest Relations Executive / Officer is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests' questions, and handling any issues that may arise during their stay.We are looking for motivated and passionate...
-
Guest Relation Executive
Found in: Talent SG 2A C2 - 2 days ago
Singapore CUBE HOSPITALITY PTE. LTD. Full timeRoles & ResponsibilitiesThe Guest Relations Executive / Officer is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests’ questions, and handling any issues that may arise during their stay.We are looking for motivated...
-
Guest Relations Executive
2 weeks ago
Singapore Hv Hamilton Pte. Ltd. Full timeJob DescriptionReview arrival/departure guest listsAttend to special guests (e.g. VIPs) and answer their inquiriesProvide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with guestsOffer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservation,...
-
Guest Relations Executive
Found in: Talent SG 2A C2 - 3 weeks ago
Singapore HV HAMILTON PTE. LTD. Full timeRoles & ResponsibilitiesJob Description Review arrival/departure guest lists Attend to special guests (e.g. VIPs) and answer their inquiries Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with guests Offer assistance with certain tasks (e.g. confirming travel arrangements, taking...
-
Guest Relations Executive
3 weeks ago
Singapore Hotel Nuve Pte. Ltd. Full time1. JOB DESCRIPTIONJob TitleGuest Relations ExecutiveJob Description & RequirementsJob SummaryResponsible in satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service.Duties and ResponsibilitiesPerforms check-ins and check-outs.Ensure all reservations are entered in timely and accurate manner.Handles...
-
Guest Relation Executive
2 weeks ago
Singapore Casa Vostra Pte. Ltd. Full timeWe are looking for talented Guest Relation to join the Casa Vostra team.Key ResponsibilitiesGreet guests upon arrival and ensure they are comfortable throughout their visitAssist guests in making reservations or seating arrangements through email, phone call and reservation systemProvide comprehensive information about the restaurant's menu, specials, and...
-
Guest Relations Executive
Found in: Talent SG 2A C2 - 3 weeks ago
Singapore HOTEL NUVE PTE. LTD. Full timeRoles & Responsibilities1. JOB DESCRIPTIONJob TitleGuest Relations ExecutiveJob Description & RequirementsJob SummaryResponsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.Duties and Responsibilities Performs check-ins and check-outs. Ensure all reservations are entered in...
-
Guest Relation Executive
Found in: Talent SG 2A C2 - 3 weeks ago
Singapore CASA VOSTRA PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for talented Guest Relation to join the Casa Vostra team.Key Responsibilities Greet guests upon arrival and ensure they are comfortable throughout their visit Assist guests in making reservations or seating arrangements through email, phone call and reservation system Provide comprehensive information about the...
-
Guest Relations Officer
Found in: beBee jobs SG - 3 weeks ago
Singapore GOODWOOD PARK HOTEL Full timeAs a Guest Relations Officer, you will be one of the first point of contacts for all of our guest. You will be responsible for: Welcoming guests in a friendly, prompt, and professional manner.Registering guests, issue room keys, provide information on hotel services and room location.Communicate any outstanding guest requests or issues to management that may...
-
Guest Relations Officer
Found in: beBee S SG - 4 weeks ago
Singapore GOODWOOD PARK HOTEL Full timeAs a Guest Relations Officer, you will be one of the first point of contacts for all of our guest. You will be responsible for: Welcoming guests in a friendly, prompt, and professional manner.Registering guests, issue room keys, provide information on hotel services and room location.Communicate any outstanding guest requests or issues to management that...
-
Guest Relations Executive
Found in: beBee S SG - 4 weeks ago
Singapore Como Cuisine Full timeJOB DESCRIPTIONWork hand in hand with reservation staff & restaurant manager on table assignment and special requestsGreet guests in a friendly and warm manner.Have a good understanding of the menu and the workings of the restaurant.Possess extensive and correct menu knowledge.Be able to effectively control the host desk and communicate with...
-
Guest Relations Manager
2 weeks ago
Singapore Parkroyal Serviced Residences Pte. Ltd. Full timePosition summary statement:To oversee the smooth operation, management and overall performance of the Front Office Department. To also deliver maximum resident satisfaction by ensuring a consistently high standard of customer service within the department. Has a direct line of authority over all the Front Office.Primary Responsibilities:. Maintain a high...
-
Guest Relations Officer
2 weeks ago
Singapore Mizuki F & B Pte. Ltd. Full timeJob Description :We are looking for outgoing and dynamic individual to join us as Restaurant Guest Relations Executives!Responsibilities:Work closely with the managers in front desk operations managementAnswer calls, note down booking reservations and update accordinglyCoordinate private events for large group reservationsEnsure prompt and polite service in...
-
Guest Relations Officer
2 weeks ago
Singapore La D'oro Pte. Ltd. Full timeJob DescriptionWe are looking for outgoing and dynamic individual to join us as Guest Relations Executives!Responsibilities:Work closely with the managers in front desk operations managementAnswer calls, note down booking reservations and update accordinglyCoordinate private events for large group reservationsEnsure prompt and polite service in greeting...
-
Guest Relations Executive
2 weeks ago
Singapore Stafflink Services Pte Ltd Full timeJob DescriptionTasks/Responsibilities: To work with the concierge team to perform front-facing reception/ concierge duties To provide a warm., sincere and friendly welcome and guest experienceTo ensure eye contact, warm smile and a polite, formal tone with all transactions.To support guest queries and VIPs in a prompt, positive, and friendly mannerTo respond...
-
Guest Services Manager
3 days ago
Singapore Treetops Executive Residences Full timeCandidate must have at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent qualifications.At least 5 Year(s) of working experience in the related field is required for this position.Preferably Managerial experience in Customer Service or...
-
Guest Relations Executive
2 weeks ago
Singapore Sweet Neem Fine Dining Pte. Ltd. Full timeJob Scope:- Assign guests to tables, maximising utilisation of the space to the best advantage- Ensure every guest is greeted warmly, seated promptly, and well attended to- Work with Manager to receive and coordinate all reservations and special requests - Provide good customer service and respond efficiently and tactfully to guests' complaints, requests,...
-
Assistant Guest Services Manager
1 week ago
Singapore Treetops Executive Residences Full timeJob DescriptionResponsibilities:Handle checking-in and checking-out of guests.Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experienceSupervise, monitor and evaluate the service standards provided by the Guest Services teamCommunicate actively and closely with the team to ensure follow ups are...
-
Guest Relations Executive
2 weeks ago
Singapore Three Management Pte. Ltd. Full timeJob SummaryResponsible in satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service.Duties and ResponsibilitiesPerforms check-ins and check-outs.Ensure all reservations are entered in timely and accurate manner.Handles guests enquires and complaints.Attend to customer's need and ensure customer...
-
Guest Relations Officer
2 weeks ago
Singapore Shangri-la Hotel Limited Full timeAt Shangri-La Singapore we are a heart-warming family. We share something powerful â€' our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing...