Service Account Manager

2 weeks ago


Singapore Randstad Pte Ltd Full time

about the company

Our client is a leading logistics, supply chain and storage solutions provider, which offers material handling solutions, automatic systems, etc in the intralogistics industry. They're looking for a highly reliable Service Account Manager to join their dynamic team and work closely with their Customer Service Manager during an exciting time in their development.

about the job

  • Lead a team to deliver prompt technical assistance to clients within the designated geographic area, attending to inquiries, addressing operational issues, and resolving technical complexities related to intra-logistic systems.
  • Collaborate closely with cross-functional departments, such as engineering, field service, and sales, to provide support to our valued clients.
  • Supervise a team responsible for executing on-site diagnoses, troubleshooting, and maintenance of intra-logistic systems, ensuring minimal downtime and peak system performance.
  • Systematically record and monitor customer interactions, technical challenges, and resolutions for future reference and continuous enhancement.
  • Serve as a liaison between clients and internal teams, communicating customer feedback, suggestions for product improvements, and technical insights to contribute to ongoing product development and enhancement.
  • Participate in the upkeep of technical documentation, encompassing manuals, guides, and troubleshooting resources.
  • Aid in identifying opportunities for potential upselling, additional services, or product upgrades based on client requirements and usage patterns

job requirement

  • Diploma or equivalent in Logistic or Engineering
  • Experience in intra-logistics industry would be highly desirable
  • Possess good interpersonal & people management skills
  • Possess own car preferred
  • Experience in managing own team

If you are interested in the position, kindly send your CVs to yiling.tan(@)randstad.com.sg.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172


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