Manager, Financial Aid

6 months ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
Manager, Financial Aid

We are seeking a dynamic and experienced Manager to lead our Financial Aid team. This role is critical for managing financial aid programs, driving process improvements, and ensuring excellent customer service. The ideal candidate will be strategic, adept at managing change, and skilled in data analytics to enhance operational efficiency.

Key responsibilities:

Strategic Planning and Execution:
  • Develop and implement strategic plans to optimize financial aid processes and improve service delivery.
  • Identify opportunities for continuous improvement in financial aid programs.


Process Improvement:
  • Analyse and enhance current financial aid processes, implementing innovative solutions to improve efficiency.
  • Lead efforts to revise SOPs and enhance system functionalities.


Change Management:
  • Operationalise policy and procedure changes, ensuring smooth adoption.
  • Develop change management strategies, including communication and training plans.


Team Leadership:
  • Supervise and train financial aid staff, promoting a customer-centric mindset.
  • Handle escalated cases and work towards satisfactory resolutions.


Stakeholder Engagement:
  • Manage communications with students, faculty, staff, and partnering agencies.
  • Assist stakeholders in interpreting financial aid policies and regulations.


Data-Driven Decision Making:
  • Prepare and analyse operational reports, using data to identify trends and inform decisions.
  • Utilize data analytics to enhance the effectiveness of financial aid processes.


Operational Oversight:
  • Oversee the administration of scholarships and financial aid programs.
  • Ensure compliance with data protection and record-keeping requirements.


Requirements:
  • Bachelor's degree in any discipline is preferred
  • Minimally 5 to 8 years of experience in administration, finance and customer facing environment with 2 years in a supervisory role.
  • Strong understanding of financial aid policies and audit requirements is preferred.
  • Excellent interpersonal and communication skills.
  • Meticulous with strong organizational skills.
  • Proficient in Microsoft Office, particularly Word and Excel.
  • Experience in process improvement, automation and change management.
  • Analytical skills with the ability to use data to drive decisions.


Why Join Us: Be part of a forward-thinking team dedicated to transforming financial aid services and enhancing student support. Join us in driving strategic initiatives, process improvements, and positive change to make a significant impact on our students and institution. If you are a strategic thinker with a passion for helping students and a talent for managing change, we invite you to apply.

Hiring Institution: NTU

  • Singapore Nanyang Technological University Full time

    We are seeking a dynamic and experienced Manager to lead our Financial Aid team. This role is critical for managing financial aid programs, driving process improvements, and ensuring excellent customer service. The ideal candidate will be strategic, adept at managing change, and skilled in data analytics to enhance operational efficiency. Key...


  • Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time

    Manager, FinancialAidWe are seeking a dynamic andexperienced Manager to lead our Financial Aid team. This role iscritical for managing financial aid programs, driving processimprovements, and ensuring excellent customer service. The idealcandidate will be strategic, adept at managing change, and skilledin data analytics to enhance...


  • Singapore Nanyang Technological University Full time

    Manager, Financial AidWe are seeking an experienced Manager to lead our Financial Aid team at Nanyang Technological University. This role is critical for managing financial aid programs, driving process improvements, and ensuring excellent customer service. The ideal candidate will be strategic, adept at managing change, and skilled in data analytics to...


  • Singapore CELECTI PTE. LTD. Full time

    Job Overview">We are seeking a seasoned professional to lead our financial aid disbursement team at CELECTI PTE. LTD.">About the Role">This is an exciting opportunity for an experienced Assistant Finance Manager to oversee financial aid disbursement, budget management, and sponsorship administration.">The ideal candidate will have a proven track record in...


  • Singapore Nanyang Technological University Full time

    Nanyang Technological UniversityWe are seeking a highly skilled and dedicated Financial Aid Coordinator to join our team.About the Role:Administer financial aid activities, including coordination with relevant offices on timelines and updates through circulars.Maintain and update the financial aid website.Evaluate submitted supporting documents and prompt...


  • Singapore Nanyang Technological University Full time

    Job OverviewWe are seeking a seasoned professional to lead our Financial Aid team at Nanyang Technological University. As a Senior Financial Aid Program Manager, you will play a critical role in managing financial aid programs, driving process improvements, and ensuring excellent customer service.About the RoleThis is a senior-level position that requires...


  • Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time

    Job DescriptionNanyang Technology University (NTU) is seeking an experienced Director of Financial Aid StrategyThis role involves leading the development and implementation of strategic plans to optimize financial aid processes, improve service delivery, and enhance operational efficiency.About NTUNTU is a forward-thinking institution dedicated to...


  • Singapore Financial-advisor.de Full time

    Who We AreAt OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market....


  • Singapore Nanyang Technological University Full time

    Job Title:Financial Operations ManagerResponsibilities:Financial Aid Disbursement: Lead a team managing student loans, CPF, Mendaki, scholarship, and other financial aid disbursement initiatives.Sponsorship Management: Oversee sponsorship management and billing.Debt Collection: Monitor debt collection for student loans and sponsorship.Government Agency...

  • Healthcare Aide

    2 months ago


    Singapore SINGAPORE RED CROSS SOCIETY Full time

    Roles & ResponsibilitiesThe Healthcare Aide assist the Nursing Aide in providing care services to residents/clients and assists them with the activities of daily living as described in the care plan. Duties may include skin care, hair care, mouth care, bathing, positioning and movement, exercise, feeding and diaper change. The Healthcare Aide is also...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Job OverviewWe are seeking a skilled Medical Professional to lead our school's First Aid function. The ideal candidate will have experience in managing first aid services and providing front-line assistance to students and staff.Key ResponsibilitiesManage the First Aid function of the school, collaborating with the First Aid Team.Maintain high standards of...


  • Singapore Children's Aid Society Full time

    Children’s Aid Society seeks a dedicated Youth Care Coordinator to join our team in ensuring the well-being of our residents.About the RoleWe are looking for an individual who can provide guidance, support, and care to children and youths residing in our Home. As a Youth Care Coordinator, you will work closely with Unit Leaders and Senior Guidance Officers...


  • Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Financial Operations Manager to lead our Finance Disbursement team at NTU. As a key member of our HR department, you will be responsible for managing the day-to-day operations of financial aid disbursement, ensuring timely and accurate processing of student loans, sponsorships, and other...


  • Singapore Children's Aid Society Full time

    Job Summary:  We are seeking a dedicated and compassionate Caring Professional to join our team at the Children's Aid Society. In this role, you will be responsible for providing quality care and support to youth in our residential care setting.About the Role:  As a Guidance Associate/Guidance Officer/Senior Guidance Officer, you will work closely with...

  • Senior executive

    1 month ago


    Singapore Singapore Institute Of Technology Full time

    The Senior Executive/Assistant Manager supports the Admissions and Financial Aid Division’s key task of attracting and admitting qualified applicants to the Singapore Institute of Technology. He/She is responsible for supporting admissions operations, processes and systems, and applicant journey to meet the University’s and Division’s objectives....


  • Singapore FINANCIAL ALLIANCE PTE. LTD. Full time

    Job Title: Financial Executive Manager Position for Financial ServicesWe are seeking an experienced and skilled individual to join our team at Financial Alliance PTE. LTD.Company OverviewOur company is a leading financial services provider, committed to delivering exceptional results to our clients. We strive to create a dynamic work environment that fosters...


  • Singapore Nanyang Technological University Full time

    This senior role involves overseeing the day-to-day operations of Shared Services in Student's financial Aid disbursement at Nanyang Technological University. The incumbent will lead a team managing student loans, CPF, Mendaki, scholarship and other financial aid disbursement and support initiatives rolled out by schools / government agencies / funding...

  • First Aid

    7 days ago


    Singapore ABSOLUTE KINETICS CONSULTANCY PTE LTD Full time

    Roles & ResponsibilitiesPosition Overview:We are seeking a knowledgeable and engaging First Aid Trainer to join our team. The ideal candidate will be responsible for delivering high-quality first aid training programs to a diverse range of participants. This role involves facilitating hands-on learning, ensuring compliance with training standards, and...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Job Summary:We are seeking a skilled Administrative Coordinator to join our team at Recruit Express Pte Ltd. In this role, you will be responsible for performing financial counselling and basic hearing aid counselling for patients, conducting triaging for all patients referred for hearing aid and tinnitus management services, managing allied health...

  • Senior executive

    3 weeks ago


    Singapore Singapore Institute Of Technology Full time

    The Senior Executive/Assistant Manager supports the Admissions and Financial Aid Division’s key task of attracting and admitting qualified applicants to the Singapore Institute of Technology. He/She is responsible for supporting admissions operations, processes and systems, and applicant journey to meet the University’s and Division’s objectives....