Strategic Financial Aid Manager

1 month ago


Singapore Nanyang Technological University Full time

Manager, Financial Aid

We are seeking an experienced Manager to lead our Financial Aid team at Nanyang Technological University. This role is critical for managing financial aid programs, driving process improvements, and ensuring excellent customer service. The ideal candidate will be strategic, adept at managing change, and skilled in data analytics to enhance operational efficiency.

Key Responsibilities:

Strategic Planning and Execution:

  • Develop and implement strategic plans to optimize financial aid processes and improve service delivery.
  • Identify opportunities for continuous improvement in financial aid programs.

Process Improvement:

  • Analyse and enhance current financial aid processes, implementing innovative solutions to improve efficiency.
  • Lead efforts to revise Standard Operating Procedures (SOPs) and enhance system functionalities.

Change Management:

  • Operationalise policy and procedure changes, ensuring smooth adoption.
  • Develop change management strategies, including communication and training plans.

Team Leadership:

  • Supervise and train financial aid staff, promoting a customer-centric mindset.
  • Handle escalated cases and work towards satisfactory resolutions.

Stakeholder Engagement:

  • Manage communications with students, faculty, staff, and partnering agencies.
  • Assist stakeholders in interpreting financial aid policies and regulations.

Data-Driven Decision Making:

  • Prepare and analyse operational reports, using data to identify trends and inform decisions.
  • Utilize data analytics to enhance the effectiveness of financial aid processes.

Operational Oversight:

  • Oversee the administration of scholarships and financial aid programs.
  • Ensure compliance with data protection and record-keeping requirements.

Requirements:

  • Bachelor's degree in any discipline is preferred.
  • Minimally 5 to 8 years of experience in administration, finance and customer-facing environment with 2 years in a supervisory role.
  • Strong understanding of financial aid policies and audit requirements is preferred.
  • Excellent interpersonal and communication skills.
  • Meticulous with strong organisational skills.
  • Proficient in Microsoft Office, particularly Word and Excel.
  • Experience in process improvement, automation, and change management.
  • Analytical skills with the ability to use data to drive decisions.

Why Choose NTU: Be part of a forward-thinking team dedicated to transforming financial aid services and enhancing student support. If you are a strategic thinker with a passion for helping students and a talent for managing change, we invite you to apply.


  • Manager, Financial Aid

    6 months ago


    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Manager, Financial AidWe are seeking a dynamic and experienced Manager to lead our Financial Aid team. This role is critical for managing financial aid programs, driving process improvements, and ensuring excellent customer service. The ideal candidate will be strategic, adept at managing change, and skilled in data analytics to enhance operational...


  • Singapore Nanyang Technological University Full time

    We are seeking a dynamic and experienced Manager to lead our Financial Aid team. This role is critical for managing financial aid programs, driving process improvements, and ensuring excellent customer service. The ideal candidate will be strategic, adept at managing change, and skilled in data analytics to enhance operational efficiency. Key...


  • Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time

    Manager, FinancialAidWe are seeking a dynamic andexperienced Manager to lead our Financial Aid team. This role iscritical for managing financial aid programs, driving processimprovements, and ensuring excellent customer service. The idealcandidate will be strategic, adept at managing change, and skilledin data analytics to enhance...


  • Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time

    Job DescriptionNanyang Technology University (NTU) is seeking an experienced Director of Financial Aid StrategyThis role involves leading the development and implementation of strategic plans to optimize financial aid processes, improve service delivery, and enhance operational efficiency.About NTUNTU is a forward-thinking institution dedicated to...


  • Singapore Nanyang Technological University Full time

    Job OverviewWe are seeking a seasoned professional to lead our Financial Aid team at Nanyang Technological University. As a Senior Financial Aid Program Manager, you will play a critical role in managing financial aid programs, driving process improvements, and ensuring excellent customer service.About the RoleThis is a senior-level position that requires...


  • Singapore STRATEGIC PARTNERS FINANCIAL SERVICES PTE. LTD. Full time

    Company OverviewAt STRATEGIC PARTNERS FINANCIAL SERVICES PTE. LTD., we are committed to providing a comprehensive training program that equips individuals with the knowledge and skills needed to succeed in the financial services sector.About Our ProgramOur program is designed for aspiring professionals who desire to build a career in finance, human...


  • Singapore CELECTI PTE. LTD. Full time

    Job Overview">We are seeking a seasoned professional to lead our financial aid disbursement team at CELECTI PTE. LTD.">About the Role">This is an exciting opportunity for an experienced Assistant Finance Manager to oversee financial aid disbursement, budget management, and sponsorship administration.">The ideal candidate will have a proven track record in...


  • Singapore Nanyang Technological University Full time

    Nanyang Technological UniversityWe are seeking a highly skilled and dedicated Financial Aid Coordinator to join our team.About the Role:Administer financial aid activities, including coordination with relevant offices on timelines and updates through circulars.Maintain and update the financial aid website.Evaluate submitted supporting documents and prompt...


  • Singapore IPP FINANCIAL ADVISERS PTE. LTD. Full time

    Job SummaryWe are seeking an experienced Strategic Financial Growth Manager to join our team at IPP FINANCIAL ADVISERS PTE. LTD. As a key member of our organization, you will play a crucial role in driving business growth through strategic financial planning and management.


  • Singapore AUDAX FINANCIAL TECHNOLOGY PTE. LTD. Full time

    Role SummaryWe are seeking a highly skilled Strategic Financial Planning Manager to join our team at AUDAX FINANCIAL TECHNOLOGY PTE. LTD.


  • Singapore STRATEGIC PARTNERS FINANCIAL SERVICES PTE. LTD. Full time

    **About STRATEGIC PARTNERS FINANCIAL SERVICES PTE. LTD.**STRATEGIC PARTNERS FINANCIAL SERVICES PTE. LTD. is a leading financial services firm that offers specialized training and mentorship to individuals seeking a fresh career path in recruitment.**Salary:** $55,000 - $70,000 per annum**Job Description:As a Management Associate/Talent Acquisition...


  • Singapore STRATEGIC PARTNERS FINANCIAL SERVICES PTE. LTD. Full time

    Company Overview:At Strategic Partners Financial Services PTE. LTD., we are committed to delivering exceptional recruitment solutions that cater to the evolving needs of our clients in the financial services sector.


  • Singapore AUDAX FINANCIAL TECHNOLOGY PTE. LTD. Full time

    Job Title: Strategic Financial LeaderAbout UsAUDAX FINANCIAL TECHNOLOGY PTE. LTD., a pioneering force in the financial technology sector, is seeking an exceptional Strategic Financial Leader to spearhead our finance division.Salary:Singaporean Salary Range: SGD $120,000 - SGD $180,000 per annum.About the RoleWe are looking for a seasoned Finance Manager who...


  • Singapore IPP FINANCIAL ADVISERS PTE. LTD. Full time

    About This RoleAt IPP FINANCIAL ADVISERS PTE. LTD., we are seeking a highly skilled and experienced Strategic Financial Growth Specialist to join our team.Job SummaryThis role requires a strong understanding of financial planning, investment management, and risk assessment. The successful candidate will have excellent interpersonal and communication skills,...


  • Singapore HEALTH MANAGEMENT INTERNATIONAL PTE. LTD. Full time

    Job DescriptionWe are seeking a highly skilled Strategic Financial Manager to join our team at HEALTH MANAGEMENT INTERNATIONAL PTE. LTD.Key Responsibilities:Financial Accounting and Reporting:Ensure the timely submission of monthly, quarterly, and annual financial statements, ensuring accuracy and compliance with relevant accounting standards and group...


  • Singapore GLOBIBO PTE. LTD. Full time

    OverviewGlobibo PTE. LTD., a leading Conference Technology Company and International Language Service & Training Provider, seeks a Strategic Financial Leader. As the largest Integrated Event Technology Provider in South East Asia and benchmark for quality interpretation and translation, we partner with major Embassies, Organizations, and International...


  • Singapore IPP FINANCIAL ADVISERS PTE. LTD. Full time

    About the Role">We are seeking a highly skilled and experienced Strategic Financial Solutions Specialist to join our team at IPP Financial Advisers PTE. LTD.">Job Summary">This is an exciting opportunity to work with clients to understand their financial goals and develop tailored solutions to meet their needs.">Key Responsibilities">Meet with clients to...

  • Management Associate

    2 weeks ago


    Singapore STRATEGIC PARTNERS FINANCIAL SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesExciting Career Opportunity: Management Associate/Talent Acquisition Specialist (Mid-Career Switch)Are you ready to take your career in a new direction? Whether you have experience in HR, business, or a completely different field, this is your chance to transition into an exciting role in recruitment within the financial services...


  • Singapore GLOBIBO PTE. LTD. Full time

    About GLOBIBO PTE. LTD.Globibo is a leading provider of comprehensive Conference Technology and International Language Services & Training. As the largest Integrated Event Technology Provider in South East Asia, we set the benchmark for quality interpretation and translation based on international standards. With partnerships with major Embassies,...


  • Singapore PROFESSIONAL FINANCIAL ADVISORY SERVICES Full time

    Job DescriptionWe are seeking a highly motivated Strategic Marketing Specialist to join our team at PROFESSIONAL FINANCIAL ADVISORY SERVICES.This role will be responsible for contributing to the development of marketing strategies that align with the company's goals and objectives.