Manager, Financial Aid

3 weeks ago


Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time
Manager, FinancialAid

We are seeking a dynamic andexperienced Manager to lead our Financial Aid team. This role iscritical for managing financial aid programs, driving processimprovements, and ensuring excellent customer service. The idealcandidate will be strategic, adept at managing change, and skilledin data analytics to enhance operationalefficiency.

Keyresponsibilities:

StrategicPlanning andExecution:
  • Develop andimplement strategic plans to optimize financial aid processes andimprove service delivery.
  • Identifyopportunities for continuous improvement in financial aidprograms.


ProcessImprovement:
  • Analyse andenhance current financial aid processes, implementing innovativesolutions to improve efficiency.
  • Lead effortsto revise SOPs and enhance systemfunctionalities.


ChangeManagement:
  • Operationalisepolicy and procedure changes, ensuring smoothadoption.
  • Develop change management strategies,including communication and trainingplans.


TeamLeadership:
  • Supervise andtrain financial aid staff, promoting a customer-centricmindset.
  • Handle escalated cases and worktowards satisfactoryresolutions.


StakeholderEngagement:
  • Managecommunications with students, faculty, staff, and partneringagencies.
  • Assist stakeholders in interpretingfinancial aid policies andregulations.


Data-DrivenDecision Making:
  • Prepare andanalyse operational reports, using data to identify trends andinform decisions.
  • Utilize data analytics toenhance the effectiveness of financial aidprocesses.


OperationalOversight:
  • Oversee theadministration of scholarships and financial aidprograms.
  • Ensure compliance with dataprotection and record-keepingrequirements.


Requirements:
  • Bachelor'sdegree in any discipline is preferred
  • Minimally5 to 8 years of experience in administration, finance and customerfacing environment with 2 years in a supervisoryrole.
  • Strong understanding of financial aidpolicies and audit requirements ispreferred.
  • Excellent interpersonal andcommunication skills.
  • Meticulous with strongorganizational skills.
  • Proficient in MicrosoftOffice, particularly Word and Excel.
  • Experiencein process improvement, automation and changemanagement.
  • Analytical skills with the abilityto use data to drivedecisions.


WhyJoin Us: Be part of a forward-thinking team dedicated totransforming financial aid services and enhancing student support.Join us in driving strategic initiatives, process improvements, andpositive change to make a significant impact on our students andinstitution. If you are a strategic thinker with a passion forhelping students and a talent for managing change, we invite you toapply.

Hiring Institution: NTU
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