Relocation Consultant
2 weeks ago
DUTIES & RESPONSIBILITIES:
- Surveyor and Sales for International and Domestic household goods and office moves
- Estimating of volume and weight of shipments.
- Costing and Calculation of Origin, Freight & Destination Charges. (Costing Sheets)
- Interact with prospective destination agents within or outside the Santa Fe Group.
- Preparation and Sending of Quotation.
- Updating of opportunity records on Salesforce to ensure correct sales and moving data is captured.
- Follow up once quotation is issued to ensure the business is booked.
- Issue Work Order (Job instructions) to Operation/Warehouse/Traffic/CSE when job is booked.
- Other primary functions to would be to enlarge the clientele base.
- Review, discuss and improve sales pipelines and close win ratios on weekly basis through Salesforce reports and dashboards, as well in Group or One-on-One Sales Meetings with line manager.
- Cooperate with your fellow sales team members by providing information on their respective clients as available.
- Build good rapport with Agents outside Santa Fe group to grow Santa Fe's overall agent business
- Onsite visits for booked jobs as and when required, to further cement reputation of Santa Fe as a premium relocation provider.
- Assist customer service department and accounts receivable department in collection of invoiced funds as and when required.
- Attend to any duty and assume any responsibility as directed as and when required by management
Meetings:
- Attend Pipeline Meetings (either Group Calls or One-on-One Meetings with line manager)
- Weekly / Monthly operations meetings as and when required
- Monthly Townhalls
Pipelines
Cement
Architects
Surveying
WebMethods
Weight
Freight
EAI
SOA
Customer Satisfaction
Team Player
Customer Service
Pricing
WSDL
Cost Control
Able To Work Independently
Work Order
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