Senior Relocation Consultant

4 days ago

Singapore SIRVA Full time

Position Summary

The Senior Relocation Consultant (SRC) is responsible for coordinating the delivery of local destination service programs based on SIRVA Relocation clients’ policies and benefits.

He/She will act as the primary point of coordination and accountability to internal SIRVA Consultants and transferring assignees while maintaining the highest levels of customer service.This includes managing expenses at the lowest possible level for the corporate client while contributing to optimum revenues for SIRVA Relocation.

Functions and Responsibilities

80%

Essential functions & responsibility
- Under the allocation from the client, administer and manage the process of the relocation for the assignee and family from their pre-decision trip to arrival through to settling in and ongoing support management. This may also include services like preview trip, home search, school search, settling in and repatriation.
- Administer initiating documentation from clients and establish (and maintain) paper and soft files.
- Make timely contacts with SIRVA internal consultants, 3rd party providers and designated assignees within given Key Performance Indicators (KPIs)
- Coordinate with all internal departments/functions to ensure successful assignee experience.
- The SRC is expected to remain up to date on local as well as expatriate issues in the international community including but not limited to, knowledge about housing market (basic knowledge), international schools, recreation, health issues, public transportation, groceries, ‘Expatriate’ activities, domestic help etc.
- The SRC is expected to maintain inventories of SIRVA Relocation reference materials for the Expatriate ‘Welcome Kit’ and to keep abreast of useful information that is deemed beneficial for the destination service program
- Maintain good relationships with international schools (administrators) and to be updating international schools occupancies and participating in schools’ invitations to ensure we have full knowledge on the school curriculums.
- Educate assignees or internal consultants on minor relocation issues as these relate to transferring family, communicate with Client HR (where applicable) regarding exception management specific to individual assignees, including recommendations on specific exceptions to policy; providing status updates, and keeping client HR abreast of issues and solutions that arise such that the Client is not ‘blindsided’;
- Work according to the requirements of the Company Quality System.
- Report real and potential problems, as well as any unsatisfactory practices, to your manager for action.

15%

Supplier Management & Data Integrity
- Maintain the Relocation Database -SMARTS / Service Engine
- Manage the 3rd parties providers like field consultants, car rental companies etc and liaise with them in coordination of the destination service program for the transferring assignee and family member(s), where applicable.
- Provide SIRVA Relocation reports as requested.

5%

Process improvement
- Provide leadership, support and guidance to other team members
- Mentor and lead the team by providing guidance and assistance as required ensuring that contractors’ and clients’ matters are dealt with in a timely and cost-effective manner
- Train / coordinate / conduct appropriate training on SMARTS / Service Engine for team members
- Participate in client/prospect visits and presentations, where required

Qualifications and Preferred Skills
- 5-7 years experience in real estate, relocation or similar industry
- Excellent communication and diplomatic skills: preferably with experience in living abroad and / or communicating with all levels of employees, and across cultures.
- Prefer fluent English speaker plus one or more languages
- Must have a strong customer service background with ability to build relationships, proven skills in project and service partner management are required.
- Must be a Team player and self-starter with initiative and drive

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We ev

  • Senior Relocation Consultant

    3 days ago

    Singapore SIRVA Full time

    Position Summary The Senior Relocation Consultant (SRC) is responsible for coordinating the delivery of local destination service programs based on SIRVA Relocation clients’ policies and benefits. He/She will act as the primary point of coordination and accountability to internal SIRVA Consultants and transferring assignees while maintaining the highest...

  • Relocation Sales Executive/ Consultant

    2 days ago

    Singapore FAMILY RELOCATION (S) PTE. LTD. Full time

    **Job Description**: **Responsibilities**: - Contacting potential customers who are relocating from Singapore to other countries worldwide and vice versa. - Estimate volumes of Household/ other goods for International Relocation to pack and load, providing quotations, communicating with customers to secure the business - Maintain the expected level of...

  • Relocation Consultant

    2 weeks ago

    Singapore SANTA FE RELOCATION SERVICES (S) PTE. LTD. Full time

    Roles & ResponsibilitiesDUTIES & RESPONSIBILITIES:Surveyor and Sales for International and Domestic household goods and office moves Estimating of volume and weight of shipments. Costing and Calculation of Origin, Freight & Destination Charges. (Costing Sheets) Interact with prospective destination agents within or outside the Santa Fe Group. Preparation...

  • Relocation Consultant

    3 days ago

    Singapore K2 Corporate Mobility Full time

    **About K2** K2 Corporate Mobility is an independent global mobility expert, providing comprehensive services to corporate clients relocating their employees. We manage and broker services through our global partner network and strive to be a true business partner - an extension of our clients’ HR function. We provide one accountable point of contact for...

  • Relocation & Destination Services Consultant

    1 day ago

    Singapore Alchemy Global Talent Solutions Full time

    Our client, an international relocation provider is looking to hire a Relocation & Destination Services Consultant to join their office in Singapore. **Responsibilities**: - Manage the international relocation process for assignees and their families from start to finish - Conduct briefing calls with assignees to provide information on authorised...

  • Relocation Associate

    4 days ago

    Singapore SIRVA Full time

    Position Summary The Relocation Associate supports one or more Relocation Consultant. The Relocation Associate is responsible for administrative duties, communication with SIRVA's suppliers, and other assigned duties, on all files in a Relocation Consultant's case load. The Relocation Associate has mínimal contact with clients and relocating employees, but...

  • Relocation Consultant

    2 days ago

    Singapore Relocity Full time

    **Company Summary** Relocity is a B2B2C SaaS + service model, disrupting the destination services space. We deliver high-touch destination services by connecting relocating employees with a local, on-demand personal concierge via mobile technology. Our approach has proven highly effective and is valued by Fortune 500 and top tech companies in cities in the...

  • Relocation Manager

    2 days ago

    Singapore K2 CORPORATE MOVING SYSTEMS PTE. LTD. Full time

    **About K2** K2 Corporate Mobility is an independent global mobility expert, providing comprehensive services to corporate clients relocating their employees. We manage and broker services through our global partner network and strive to be a true business partner - an extension of our clients’ HR function. We provide one accountable point of contact for...

  • Regional Manager

    1 day ago

    Singapore Plus Relocation Full time

    **Plus Relocation** is expanding to Singapore! We are hiring a **Regional Manager** to join this growing team. Plus is driven to be the world’s best relocation management company. We are committed to providing customized global mobility programs, tools, and technologies, partnered with flawless execution. We invest in our employees by concentrating on...

  • Senior Avaloq Consultant

    2 days ago

    Singapore Luxoft Full time

    Singapore, Singapore Relocation friendly Avaloq BCM Industry 12/12/2024 Req. VR-110170 **Project description**: As part of our consulting team, you will work with our customers in accompanying projects throughout their entire life cycle. As an IT Consultant Financial Services, your remit will cover checking and implementing customer requirements in the...

  • Senior /immigration Consultant

    3 days ago

    Singapore SANTA FE RELOCATION SERVICES (S) PTE. LTD. Full time

    **The Job**: **Purpose** **Duties & Responsibilities**: - Provide end to end service in relation to securing work/residence authorization for corporate clients or direct consumers. - Manage client expectations and provide regular and timely updates. - Draft and prepare invoices in accordance to client’s contractual agreement or Santa Fe KPIs, ensuring...

  • Senior Global Assignment Consultant

    2 days ago

    Singapore SIRVA Full time

    Position Summary The Senior Global Assignment Consultant (SGAC) provides essential support to SIRVA’s corporate clients in managing the designated client’s personnel who are relocating outside of the U.S. for an international assignment.The GAC serves as the primary point of coordination for international assignees for the delivery of various assignment...

  • International Assignment Consultant

    3 days ago

    Singapore Alchemy Global Talent Solutions Full time

    Alchemy has an excellent opportunity available for an International Assignment Consultant to join our client in Singapore. You will be responsible for managing the end-to-end international relocation process for relocating assignees. The role will best suit an experienced international mobility professional looking for a long-term role. **Key duties of the...

  • Senior Recruitment Consultant

    1 day ago

    Singapore Gravitas Recruitment Group Full time

    Job Details - Location - Singapore - Salary - Up to S$6000 per month - Job Type - Permanent - Ref - BBBH761_1707449604 - Working Environment - Hybrid - Benefits - Commission - Posted - about 2 hours ago Job Summary **Senior Consultant** We are looking to hire **experienced recruiters** who can bring their recruitment expertise, industry knowledge, and...

  • Lead Avaloq Consultant

    1 day ago

    Singapore Luxoft Full time

    Singapore, Singapore Relocation friendly Avaloq BCM Industry 13/12/2024 Req. VR-110338 **Project description**: As part of our consulting team, you will work with our customers in accompanying projects throughout their entire life cycle. As a Consultant, your remit will cover checking and implementing customer requirements in the Avaloq Banking...

  • Senior Trading Consultant

    11 hours ago

    Singapore Luxoft Full time

    **Project** Description**: Our Client is recognized global leader in software development for trading, risk management and processing. Every day banks, asset managers, corporations and utilities, across the world, rely on Murex people and Murex solutions to support their capital markets activities. Our clients motto "pioneering again" sums it all up: since...

  • Senior Industry Consultant

    1 day ago

    Singapore PROTUS CAPITAL CONSULTANT PTE. LTD. Full time

    **Job Type**:Full-Time/Part-Time Working Time: Flexible and Negotiable **Salary**:SGD 5,000 - SGD 10,000 Job Scope: 1.Consultation and Suggestions for the Industry 2.Communication of business cooperation Job Requirements: 1.Have rich experience in the industry 2.Any Gender / Age /Retirees welcome to join us

  • Trip Record Consultant

    4 days ago

    Singapore Blue Ocean Systems Infotech Pvt. Ltd. Full time

    Hi Urgent opening for Trip Record Consultant for Singapore Exp with Airlines Industry Exp with integration with S/4 Hana Regards Kshama +91 9833964181 **Job Type**: Permanent Ability to Relocate: - Singapore: Relocate before starting work (required) Work Location: In person

  • Senior Global Assignment Consultant

    1 day ago

    Singapore SIRVA Full time

    Position Summary The Sr. Global Assignment Consultant (SGAC) provides essential support to SIRVA’s corporate clients in managing the designated client’s personnel who are relocating outside of the U.S. for an international assignment.The GAC serves as the primary point of coordination for international assignees for the delivery of various assignment...

  • Business Development Manager

    3 days ago

    Singapore SANTA FE RELOCATION SERVICES (S) PTE. LTD. Full time

    Santa Fe Relocation is a global leader in the relocation industry and we have a goal to increase our share in the marketplace specific to Relocation and Assignment Management services; providing solution selling to the clients. The Business Development Manager will be responsible for strategically developing sales initiatives based on current and future...