
Relocation Consultant
2 days ago
The Relocation Counselor-AMS is responsible for facilitating the overall global relocation and assignment management process for authorized client employees. The position provides assignee case management, customer satisfaction and service delivery, supplier coordination and revenue generation. The position also works in conjunction with AMS Tax and Compensation, International Expense Management, and Client Shared Services departments to ensure client deadlines and service level agreement metrics are met.
- Administers the relocation and assignment processes according to the client’s specifications and following Weichert’s standard operating procedures.
- Conducts a thorough needs assessment at the onset of the engagement to establish the assignee’s specific requirements and address any custom needs. Works with the assignee and/or family to ensure all needs are understood and met, and adjusts services and counseling to changing needs and conditions throughout the move process.
- Coordinates, supports, manages, and reviews the delivery of third party services to assignees by Weichert Affiliates such as Weichert Corporate Housing (where applicable) and Weichert’s external supplier network relative to home finding, destination and settling-in services assistance, temporary living, move management, visa & immigration services, tax preparation services, CoC (Certificate Of Coverage), language and cross-cultural training, and spouse counseling processes.
- Proactively provides continuing advice and support to both the client contacts and assignee, maintaining regular contact throughout the assignment period. Provides direction to the assignee including policy and benefits counseling, work-flow administration, rental assistance coordination, financial services, supplier coordination, etc.
- Acts as a liaison between the AMS Tax and Compensation team and client/customer service team and facilitates the expense management process.
- Prepares assignment letter of understanding (LOU) in accordance with client policies and assignment specific parameters.
- Reviews and evaluates exception requests and challenging situations, and provides solutions to clients in the support of move-based scenarios that arise. Provides recommendations to the assignee, Client Services Director or Manger, and/or client contacts regarding appropriate courses of action when outside of their own scope of authority.
- Measures customer satisfaction on a timely basis. Ensures that assignees receive, complete, and return the Customer Service Evaluations within 60-90 days of their relocation dates and annually if applicable (or as client directed). Works with the Client Service Director or Manager to manage issues that arise in the process with a proactive approach.
- Responsible for the accurate and timely documenting of conversations, exceptions, and correspondence in the system. Maintains file documentation and ensures data integrity. Adheres to Weichert’s privacy and policies standards at all times.
- Works with management on various projects; reports back on project status and attends applicable meetings.
- Performs other duties as assigned.
**Job Types**: Full-time, Permanent
**Salary**: From $5,200.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
- Professional development
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Yearly bonus
**Education**:
- Bachelor's or equivalent (preferred)
**Experience**:
- Relocation: 3 years (preferred)
- global mobility: 3 years (preferred)
-
Relocation Consultant
18 hours ago
Singapore UNIGROUP WORLDWIDE - SINGAPORE PTE. LTD. Full timeRelocation consultant is required to spend much of their time interacting with the clients' employees they serve. Their duties typically include: - Helping employees understand their specific relocation benefits, as well as the best way to use them. - Coaching employees on relocation best practices, in terms of planning, scheduling and arranging their...
-
Relocation Consultant
5 days ago
Singapore Alchemy Global Talent Solutions Full timeExciting opportunities are available now for experienced Relocation or Destination Services professionals in Singapore. Our client is looking to hire multiple Relocation Consultants due to the businesses continued growth. **Main Duties**: - Coordinate an active caseload of files on behalf of clients and assignees - Oversee the delivery of relocation and...
-
Relocation Sales Executive/ Consultant
2 weeks ago
Singapore FAMILY RELOCATION (S) PTE. LTD. Full time**Job Description**: **Responsibilities**: - Contacting potential customers who are relocating from Singapore to other countries worldwide and vice versa. - Estimate volumes of Household/ other goods for International Relocation to pack and load, providing quotations, communicating with customers to secure the business - Maintain the expected level of...
-
Relocation Consultant
2 weeks ago
Singapore K2 Corporate Mobility Full time**About K2** K2 Corporate Mobility is an independent global mobility expert, providing comprehensive services to corporate clients relocating their employees. We manage and broker services through our global partner network and strive to be a true business partner - an extension of our clients’ HR function. We provide one accountable point of contact for...
-
Senior Relocation Consultant
2 weeks ago
Singapore SIRVA Full timePosition Summary The Senior Relocation Consultant (SRC) is responsible for coordinating the delivery of local destination service programs based on SIRVA Relocation clients’ policies and benefits. He/She will act as the primary point of coordination and accountability to internal SIRVA Consultants and transferring assignees while maintaining the highest...
-
Relocation Sales Consultant
1 week ago
Singapore Moovaz Innovation Pte Ltd Full time**About us** Moovaz is the global movement of people and technology, dedicated to make international relocation a freeing and exhilarating experience. We aim to liberate everyone from the overwhelming task of international relocation by making it seamless, simple and easy. Moovaz was founded in 2017 with a presence in Singapore, Hong Kong and Australia....
-
Relocation Consultant
5 days ago
Singapore WEICHERT WORKFORCE MOBILITY SINGAPORE PTE. LTD. Full timeThe Counsellor is responsible for ensuring a positive relocation experience for the assignee by managing the day to day administration of assigned client relocation programs, which include, but are not limited to, coordination, approval and management of service deliverables, overall communication between and with assignees, client companies, colleagues and...
-
Relocation & Destination Services Consultant
2 weeks ago
Singapore Alchemy Global Talent Solutions Full timeOur client, an international relocation provider is looking to hire a Relocation & Destination Services Consultant to join their office in Singapore. **Responsibilities**: - Manage the international relocation process for assignees and their families from start to finish - Conduct briefing calls with assignees to provide information on authorised...
-
Relocation Associate
2 weeks ago
Singapore SIRVA Full timePosition Summary The Relocation Associate supports one or more Relocation Consultant. The Relocation Associate is responsible for administrative duties, communication with SIRVA's suppliers, and other assigned duties, on all files in a Relocation Consultant's case load. The Relocation Associate has mínimal contact with clients and relocating employees, but...
-
Relocation Services Consultant
18 hours ago
Singapore ASIAN WELCOME PTE. LTD. Full timeFor case file handing, you will be the main point of co-ordination between vendors, realtors and other service providers to provide seamless service delivery for each assignment. Other responsibilities include ability to understand and provide best consultative guidance on residential rental market norm, short term housing, visa and immigration practises and...